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Zoom complaint: ZOOM MIKE ON MAC STOPPED WORKING ZOOM NOT HELPFUL

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Filed 26 Nov 2020 by Sylvia

I pay $20month for Zoom. 3 weeks ago the mike stopped working. Now, noone can hear me. They can hear me on Facetime and on my MacBook but not on Zoom.

I have tried to resolve the problem through their chat which was useless. Tried Calling. Brought my computer into my Office at Tech Support where they re-installed and spent an hour trying to solve the problem which they could not do.

They should have a bigger Tech support with all the money they made on the markets. How hard can it be to provide a service for a member who pays for their service? Shame on them.

I am super frustrated. I will be leaving them shortly if they do not reach out and try and solve this problem.

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