Zoom Complaint Sentiment: Neutral

Our sentiment meter has detected that Zoom complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Zoom, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 27, 2024

Zoom complaint process

Do you have a dispute or had a bad customer experience with Zoom? Submit your Zoom complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Zoom.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Zoom complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Zoom?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Zoom complaints chart

We have received 0 complaints about Zoom over the last 12 months. The graph below shows a monthly breakdown.

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Zoom complaint statistics

Curious about Zoom's track record in addressing complaints within the Mobile App, Software category? Dive into the all-time complaints data right here!

322
Total complaints
322
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 322 ratings

Zoom reviews: (322)

Authentic experiences shared by our community for your benefit.

Difficult service and Rude Customer Service

Complaint from TeamVision on 15 November 2020 about Zoom.

To Whom It May Concern: As shown below, there are several messages going back and forth in my effort to resolve an issue that occurred on Wednesday morning. I attempted to add my colleagues as alternate hosts to my paid zoom... Read more

Comments: 0
Rating:

Lower rates for seniors

Complaint from teacher on 12 November 2020 about Zoom.

Hi There, We are a group of lovely, retired former educators who have been meeting for our book club for many years. We have continued to meet during this horrible pandemic. However, since we are on limited incomes, we... Read more

Comments: 0
Rating:

UNABLE TO CONTACT

Complaint from jmitchell@cameosocks.com on 10 November 2020 about Zoom.

i AM CALLING TO INQUIRE ABOUT MY ACCOUNT AND REQUEST AND INVOICE BUT I CAN'T GET THROUGH AS I DO NOT HAVE A USA ZIP AND I AM IN CANADA. THERE IS NO OTHER WAY TO CONTACT - THIS SERVICE IS... Read more

Comments: 0
Rating:

Zoom I'd bhutavr@gmail.com. Refund

Complaint from bhutavr@gmail.com on 09 November 2020 about Zoom.

Rs 767 debited on my credit card on November 6th automatically. I had paid only for one month, october, on Oct 6th Read more

Comments: 0
Rating:

Unknown person entries to meeting

Complaint from Chiranth vg on 09 November 2020 about Zoom.

Some person joined using the zoom link and it was a private room they used hacks to join the meeting in fake names.plz resole the issue Read more

Comments: 0
Rating:

About licence

Complaint from Sisitha Gamage on 06 November 2020 about Zoom.

Hi, I am Sisitha Gamage from colombo Sri lanka, I tried last 0411 for get licence. Submit related details then done the payment also. I got SMS from my bank already deducted amount from my account, issue is still show me... Read more

Comments: 0
Rating:

Meeting ended

Complaint from Brenda Dee on 03 November 2020 about Zoom.

I tutor online, one student. Our sessions are generally 45 minutes to an hour. Today, I got a message that the meeting will end after 40 minutes unless I upgrade, I am currently using a free Zoom account and cannot... Read more

Comments: 0
Rating:

No. of Participants

Complaint from gwt802@gmail.com on 02 November 2020 about Zoom.

I originally subscribed for zoom for a large meeting with maximum no. of participants for 500. However, at tonight meeting, once the participants reach the no. of 100, no more participant is allowed to join in. I checked the ... Read more

Comments: 0
Rating:

Zoom got subscribed again

Complaint from Devina on 02 November 2020 about Zoom.

I was cancelling the subscription but it got subscribed for new month again. Need to cancel that with refund. Read more

Comments: 0
Rating:

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