I sold 2 tickets for 175 each Orlando Carnival 2022 on 1107 and still waiting for my payment, they dont pick up a phone, they answer the emails. Read more
Viagogo complaints
Viagogo Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Viagogo over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
Viagogo complaint process
Do you have a dispute or had a bad customer experience with Viagogo? Submit your Viagogo complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Viagogo.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Viagogo complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Viagogo?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Viagogo complaints chart
We have received 22 complaints about Viagogo over the last 12 months. The graph below shows a monthly breakdown.
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Viagogo complaint statistics
Curious about Viagogo's track record in addressing complaints within the Entertainment Company category? Dive into the all-time complaints data right here!
71
Total complaints
71
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
71 ratings
How to contact the customer service of Viagogo?
Below, you will find the contact information for the complaint department of Viagogo. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+1-8772-632-410
Contact form:
You can contact the customer service of Viagogo by calling +1-8772-632-410 . If you want to reach out to Viagogo through their own website, you can use their contact form.
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Viagogo reviews: (71)
Authentic experiences shared by our community for your benefit.
no refund on canceled event
Complaint from scottminnoch on 07 December 2022 about Viagogo.
I bought tickets through viagogo and event was canceled and I did not receive a refund. Read more
I bought tickets to Billy Joel concert. I can't access them as they are issued to another person
Complaint from shirlenevenning on 29 November 2022 about Viagogo.
I bought tickets in good faith to a concert - Billy Joel in Melbourne .Dec 10 2023 I received an email saying they are ready to download. I am unable to do this as they are issued to somebody else. Read more
The near future
Complaint from Natsmarie100 on 26 November 2022 about Viagogo.
Dear Viagogo, It explains in revelation of The Bible: Revelation 13: 16-17 Also it cases all, both small and great, both rich and poor, both free and slave, to be marked on the right hand or the forehead, so that no... Read more
Tickets for concert not available
Complaint from AJF on 25 November 2022 about Viagogo.
I had purchased 4 standing tickets for Cold Play at Wembley on 13th August 2022 for £886.64. We flew from Jersey CI to London on 12th August and despite being told that our tickets were ready I never received them.... Read more
Fake Guns and Roses Tickets
Complaint from DistressedMom on 04 November 2022 about Viagogo.
I bought tickets from their site and with less than a week to go- I have not received my tickets nor are they willing to offer a refund. The customer service is unsympathetic and completely refusing to help other than... Read more
FIFA World Cup tickets
Complaint from SI07 on 28 October 2022 about Viagogo.
I bought 3 tickets for world cup match and it’s been three weeks of me chasing but the seller never transferred the tickets and customer services keep saying they will contact the seller. Clearly it’s a scam so I have... Read more
Nitro Circus tickets
Complaint from Corie on 23 October 2022 about Viagogo.
I bought 2 tickets to Nitro Circus Saturday 221022 While waiting in line I was told the event was cancelled due to weather and had to turn around and drive an hour back home. Viagogo refuses to refund me. Instead changed the date... Read more
Fake transaction
Complaint from Debjit Ghosh on 17 October 2022 about Viagogo.
Dear Sir, This is to inform you that three transactions was done through my credit card on 14.10.22 in Viagogo without my knowledge. After getting SMS from Standard Chartered Bank I block my card and lodge a complanate against three... Read more
Wont refund for a cancelled Justin Bieber tickets
Complaint from murdock21 on 27 September 2022 about Viagogo.
I purchased Justin Bieber tickets in 2020 for a show that was cancelled by Bieber in Las Vegas, I immediately reached out for refund for my money within 1 hour of purchase - they were selling tickets for a ... Read more
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