Viagogo Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Viagogo over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

Viagogo complaint process

Do you have a dispute or had a bad customer experience with Viagogo? Submit your Viagogo complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Viagogo.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Viagogo complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Viagogo?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Viagogo complaints chart

We have received 23 complaints about Viagogo over the last 12 months. The graph below shows a monthly breakdown.

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Viagogo complaint statistics

Curious about Viagogo's track record in addressing complaints within the Entertainment Company category? Dive into the all-time complaints data right here!

71
Total complaints
71
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 71 ratings

How to contact the customer service of Viagogo?

Below, you will find the contact information for the complaint department of Viagogo. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-8772-632-410
Contact form:

You can contact the customer service of Viagogo by calling +1-8772-632-410 . If you want to reach out to Viagogo through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Viagogo reviews: (71)

Authentic experiences shared by our community for your benefit.

No ticket-no refund

Complaint from Bilgehan on 24 May 2023 about Viagogo.

l got two tickets for a match to be held in Istanbul on May 20th,2023. After too many correspondences, they transferred only one of my tickets to my Passolig Card( which is a card to ve able to enter the... Read more

Comments: 0
Rating:

Ticket price extortion

Complaint from Graham Hooley on 22 May 2023 about Viagogo.

Tried purchasing tickets for Coldplay on 15 November 2023, the prices for the tickets we bought were $750 USD EACH....to see a potentially 2 hour concert......this is a rip off and these people need to be brought to task......these tickets... Read more

Comments: 0
Rating:

Failure to disclose Ticket Restrictions

Complaint from rj saxby on 01 March 2023 about Viagogo.

Tickets purchased were described as seated, and seated together. Tickets provided by Viagogo are for Standing. No disclosure or warning was stated during the purchasing process. Read more

Comments: 0
Rating:

Not refunded

Complaint from Cristina Bande on 17 February 2023 about Viagogo.

My event suposed to take place 5 years ago, they don’t want to refun Read more

Comments: 0
Rating:

I didn't recived my tickets

Complaint from RenataV on 13 February 2023 about Viagogo.

In january I bought my tickets from almost 670 euros to Barcelona-Manc. Un. Game, in 10 of Februay they needed to send me my tickets, but it didn't happend and they refuse to give my money back. Read more

Comments: 0
Rating:

Re-sell one ticket from 3 bought

Complaint from Rachael Eden on 04 January 2023 about Viagogo.

I have purchased 3 tickets for the 6 nations rugby and am trying to re-sell one of them. I have been going around in circles - having uploaded proof of purchase (in PDF) format of the receipt from Viagoo. I... Read more

Comments: 0
Rating:

Justin Bieber ticket refund

Complaint from Bern on 02 January 2023 about Viagogo.

Justin Bieber cancelled his concert and I cannot get a refund for the tickets I purchased. Viagogo is saying that the concert is postponed and after multiple attempts, nobody is getting back to me. Read more

Comments: 1
Rating:

Refund for Justin Bieber Concert SA

Complaint from Zamakhuba on 27 December 2022 about Viagogo.

I purchased tickets in December 2021 for the Justin Bieber Concert in Johannesburg, and it was cancelled. I need my refund, viagogo wants some access code which does not exist. I just want my money. I have been sending them... Read more

Comments: 0
Rating:

Justin Bieber concert 2022

Complaint from Anyasiri on 15 December 2022 about Viagogo.

Justin Bieber concert was cancelled in Thailand.I don't think I will get refund from viagogo. But people that bought the tickets form ticket master they could get refund. Read more

Comments: 0
Rating:

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