Our sentiment meter has detected that Swoop Airlines complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Swoop Airlines, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 27, 2024
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We have received 4 complaints about Swoop Airlines over the last 12 months. The graph below shows a monthly breakdown.
Curious about Swoop Airlines's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from IRoche on 06 May 2020 about Swoop Airlines.
My husband and I booked our trip with Swoop Airlines for the first time from Hamilton to Jamaica departing March 21, 2020 . We had to cancel due to the government mandate requesting all Canadian citizens to NOT travel... Read more
Complaint from Nora Bee on 08 April 2020 about Swoop Airlines.
I had a very important flight booked to fly out of Abbotsford on April 17th and back on the 20th. I checked my flight today and it now says I'm flying out on the 19th and back on the 23rd!?... Read more
Complaint from mclean on 01 April 2020 about Swoop Airlines.
I have tried many times to contact swoop regarding cancellation of flight. I am on hold for ever. I have emailed many times and no return email. I do not want a voucher I want a refund and... Read more
Complaint from Angry101 on 22 March 2020 about Swoop Airlines.
Tried calling SWOOP for 3 days as I was laid off and have a cough. Sat on hold for hours finally today March 22 ( flight booked fpr 1015pm tonight) finally got through to where a SWOOP EMPLOYEE REFUSED TO... Read more
Complaint from MKHONSARI on 22 March 2020 about Swoop Airlines.
Due to my civic duty in this difficult time and in order to mitigate the spread of Covid-19, I as a Canadian Citizen decided to cancel my trip from Edmonton to Abbotsford on Mar 20, 2020. I tried to contact... Read more
Complaint from Llem on 21 March 2020 about Swoop Airlines.
If you are willing to waive cancellation fees for some flights why put the onus on customers? I had to pay the cancellation fee because there were limited seats and the modifly feature could not be added. I thought a... Read more
Complaint from Bill Majovsky on 21 March 2020 about Swoop Airlines.
While going through security at Hamilton airport on March 1520 for flight 650 Swoop air line, my wife and I were the only two present in the line. A man came up behind me and want to jump ahead... Read more
Complaint from Lynne on 15 March 2020 about Swoop Airlines.
I have been trying to cancel my flight to Florida for 2 weeks due to health concerns because of the Corona Virus. I am 72 and have health issues. I have tried following their instructions to cancel without success and... Read more
Complaint from jortolan on 03 March 2020 about Swoop Airlines.
Swoop Airlines cancelled our return flight Abbotsford to Winnipeg for Dec 30, 2019 and re-booked us to Jan 9, 2020. This 10 days forward of our travel plans was totally unacceptable as we were not prepared to incur over a... Read more
Complaint from Shelly Firkus on 12 February 2020 about Swoop Airlines.
We checked in at 9:30 am for our 11:40 flight and then got many emails within minutes of each other saying our departure time was changed the last and final one till 12:30 due to weather. We understand the... Read more
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