Swoop Airlines complaint: change of flight dates

Complaint from Nora Bee reported on 08 April 2020 about Swoop Airlines

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I had a very important flight booked to fly out of Abbotsford on April 17th and back on the 20th. I checked my flight today and it now says I’m flying out on the 19th and back on the 23rd!? I am going on the dates I chose for a reason. I was not even emailed about the change. I’ve been sitting waiting for an agent for over three hours now. I’m very angry. I paid for Modifly and seat upgrades.

Suggested solution:

I want to fly out and back on the dates I booked. if they can't get me there I want them to pay WestJet to get me there.

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4 years ago - We have posted a tweet about your new complaint about Swoop Airlines

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