Complaint: Refund was denied when cancelling my trip due to COVID19

on 06 May 2020 about Swoop Airlines in category Airlines

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My complaint:

My husband and I booked our trip with Swoop Airlines for the first time from Hamilton to Jamaica departing March 21, 2020 . We had to cancel due to the government mandate requesting all Canadian citizens to NOT travel due to , the spread of COVID19. Once I finally got through to Swoop to request a refund, the representative advised that they have changed there policy to eliminate the refund option and we will only receive a credit for future travel. I do not think this is fair as I lost my job due to COVID19. Please review and fulfill my request for FULL REFUND in the amount of $1025.00.

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Justified complaint?

Suggested solution:

Please refund my money back

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11 months ago - We have posted a tweet about your new complaint about Swoop Airlines

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