Complaint: Refund was denied when cancelling my trip due to COVID19

on 06 May 2020 about Swoop Airlines in category Airlines

New complaint
Complaint is being processed
Complaint resolved
Complaint closed

My complaint:

My husband and I booked our trip with Swoop Airlines for the first time from Hamilton to Jamaica departing March 21, 2020 . We had to cancel due to the government mandate requesting all Canadian citizens to NOT travel due to , the spread of COVID19. Once I finally got through to Swoop to request a refund, the representative advised that they have changed there policy to eliminate the refund option and we will only receive a credit for future travel. I do not think this is fair as I lost my job due to COVID19. Please review and fulfill my request for FULL REFUND in the amount of $1025.00.

0 0 votes
Justified complaint?

Suggested solution:

Please refund my money back

Message from Robin from Complain.biz

11 months ago - We have posted a tweet about your new complaint about Swoop Airlines

Subscribe
Notify of
guest
0 Comments
Inline Feedbacks
View all comments