On this page you can see which complaints are submitted about Swoop Airlines.
Whatever your complaint about Swoop Airlines is, follow the next three steps in order to have the best chance of resolving your complaint.
1. Click on the 'File Swoop Airlines complaint' button.
2. Describe your complaint in detail, and suggest how Swoop Airlines should resolve it.
3. Submit your complaint directly to Swoop Airlines and mention that you posted your complaint on Complain.biz
Complaint from mclean on 01 April 2020 about Swoop Airlines in category Airlines
I have tried many times to contact swoop regarding cancellation of flight. I am on hold for ever. I have emailed many times and no return email. I do not want a voucher I want a refund and... Read more
Complaint from Angry101 on 22 March 2020 about Swoop Airlines in category Airlines
Tried calling SWOOP for 3 days as I was laid off and have a cough. Sat on hold for hours finally today March 22 ( flight booked fpr 1015pm tonight) finally got through to where a SWOOP EMPLOYEE REFUSED TO... Read more
Complaint from MKHONSARI on 22 March 2020 about Swoop Airlines in category Airlines
Due to my civic duty in this difficult time and in order to mitigate the spread of Covid-19, I as a Canadian Citizen decided to cancel my trip from Edmonton to Abbotsford on Mar 20, 2020. I tried to contact... Read more
Complaint from Llem on 21 March 2020 about Swoop Airlines in category Airlines
If you are willing to waive cancellation fees for some flights why put the onus on customers? I had to pay the cancellation fee because there were limited seats and the modifly feature could not be added. I thought a... Read more
Complaint from Bill Majovsky on 21 March 2020 about Swoop Airlines in category Airlines
While going through security at Hamilton airport on March 1520 for flight 650 Swoop air line, my wife and I were the only two present in the line. A man came up behind me and want to jump ahead... Read more
Complaint from Lynne on 15 March 2020 about Swoop Airlines in category Airlines
I have been trying to cancel my flight to Florida for 2 weeks due to health concerns because of the Corona Virus. I am 72 and have health issues. I have tried following their instructions to cancel without success and... Read more
Complaint from jortolan on 03 March 2020 about Swoop Airlines in category Airlines
Swoop Airlines cancelled our return flight Abbotsford to Winnipeg for Dec 30, 2019 and re-booked us to Jan 9, 2020. This 10 days forward of our travel plans was totally unacceptable as we were not prepared to incur over a... Read more
Complaint from Shelly Firkus on 12 February 2020 about Swoop Airlines in category Airlines
We checked in at 9:30 am for our 11:40 flight and then got many emails within minutes of each other saying our departure time was changed the last and final one till 12:30 due to weather. We understand the... Read more
Complaint from Gothusang on 06 February 2020 about Swoop Airlines in category Airlines
I booked a ticket to fly on the 31 January 2020 and the flight was canceled for bad weather I managed to reschedule however I could not reschedule the return one since I was no longer going. I tried to... Read more
Complaint from RitaZuk on 03 February 2020 about Swoop Airlines in category Airlines
Don't use swoop! Pay extra for customers care and safety! I was on another swoop flight from los Cabos to Edmonton 100 more travellers stranded!. Canceled and rebooked for 13 days later. I'm lucky I didn't loose my job and... Read more
