Complaints about Swoop Airlines

On this page you can see which complaints are submitted about Swoop Airlines.

How to file a Swoop Airlines complaint?

Whatever your complaint about Swoop Airlines is, follow the next three steps in order to have the best chance of resolving your complaint.

1. Click on the 'File Swoop Airlines complaint' button.
2. Describe your complaint in detail, and suggest how Swoop Airlines should resolve it.
3. Submit your complaint directly to Swoop Airlines and mention that you posted your complaint on

Statistics of Swoop Airlines in the category Airlines

7 total complaints
1.2 /10
21 votes

Complaints overview

Not happy

Complaint from on 15 March 2022 about Swoop Airlines in category Airlines

I thought i would get to my destination without any trouble surfacing. From Toronto you get a 15 hr layover, then you fly to Ottawa with a 2.5 hr layover, and jump on another plane to Montreal, arriving to... Read more

Forced to pay carry on

Complaint from on 27 June 2021 about Swoop Airlines in category Airlines

This is my first experience with swoop I have used this exact same bag on multiple airlines without issue in the past. I typically fill it half way and throw in some clothes. I was extremely surprised when boarding agent Sophia... Read more

Covid-19 related cancellation

Complaint from on 31 December 2020 about Swoop Airlines in category Airlines

I had flights booked from Edmonton to Toronto, leaving Dec 23 and returning Dec 30. Following the announcement of Ontario's Covid-19 lockdown over the holidays, I decided to cancel the trip. The travel was non-essential and it would not be... Read more