On this page you can see which complaints are submitted about Swoop Airlines.
Whatever your complaint about Swoop Airlines is, follow the next three steps in order to have the best chance of resolving your complaint.
1. Click on the 'File Swoop Airlines complaint' button.
2. Describe your complaint in detail, and suggest how Swoop Airlines should resolve it.
3. Submit your complaint directly to Swoop Airlines and mention that you posted your complaint on Complain.biz
Complaint from Joeyfarmguy on 12 April 2022 about Swoop Airlines in category Airlines
We purchased tickets in January of 2022 to go to Cancun from Edmonton, the the flight times changed and when we opted to use modify the headache began.from that point it was over 10 hours on hold just to... Read more
Complaint from Swoop Airlines on 15 March 2022 about Swoop Airlines in category Airlines
I thought i would get to my destination without any trouble surfacing. From Toronto you get a 15 hr layover, then you fly to Ottawa with a 2.5 hr layover, and jump on another plane to Montreal, arriving to... Read more
Complaint from Bholi on 06 February 2022 about Swoop Airlines in category Airlines
5th of feb2022, my flight was at 0820. I arrived at check in around 0645. Got checked in at 0720. Got boarding pass, personal bag tags, paid $63 for checked in baggage. Checked in agent was very rude. She gave... Read more
Complaint from Tara_G on 30 January 2022 about Swoop Airlines in category Airlines
I booked flights from Edmonton to Puerto Vallarta for my niece and her friend (both nurses) to visit in Mexico Feb 25 - Mar 4. Both have been denied vacation time, but Swoop refused to refund nor provide credit... Read more
Complaint from Vikasse on 04 January 2022 about Swoop Airlines in category Airlines
I booked a ticket from Edmonton to Abbotford BC for a travel on 7th Jan 2022. After the rising cases of Omicron and increased restrictions in BC and Canadian government advise to avoid non-essential travel on 23rd Dec 2021 we... Read more
Complaint from Rosie Bachan on 16 July 2021 about Swoop Airlines in category Airlines
I was seated on the window seat and the couple next to me their mask was under the nose all of the flight and the hostess never told them to wear it properly the male was sneezing on his hand... Read more
Complaint from Mikehamel22 on 27 June 2021 about Swoop Airlines in category Airlines
This is my first experience with swoop I have used this exact same bag on multiple airlines without issue in the past. I typically fill it half way and throw in some clothes. I was extremely surprised when boarding agent Sophia... Read more
Complaint from NASNAD on 26 April 2021 about Swoop Airlines in category Airlines
on April 26 2021 @ 12 pm ONTARIO time i called the SWOOP AIRLINES customer care i waited 25 minutes a rude agent was on the line she said i cant hear she hang up on me . i called again... Read more
Complaint from Solma444 on 31 December 2020 about Swoop Airlines in category Airlines
I had flights booked from Edmonton to Toronto, leaving Dec 23 and returning Dec 30. Following the announcement of Ontario's Covid-19 lockdown over the holidays, I decided to cancel the trip. The travel was non-essential and it would not be... Read more
Complaint from vsha on 27 December 2020 about Swoop Airlines in category Airlines
I called in as I did not know how their flight modifications work when one is showing covid symptoms. The guy on the phone very condescendingly said even if my covid test is positive my flight will only be moved... Read more
