Complaints about Swoop Airlines

On this page you can see which complaints are submitted about Swoop Airlines.

How to file a Swoop Airlines complaint?

Whatever your complaint about Swoop Airlines is, follow the next three steps in order to have the best chance of resolving your complaint.

1. Click on the 'File Swoop Airlines complaint' button.
2. Describe your complaint in detail, and suggest how Swoop Airlines should resolve it.
3. Submit your complaint directly to Swoop Airlines and mention that you posted your complaint on

Statistics of Swoop Airlines in the category Airlines

14 total complaints
1.2 /10
18 votes

Complaints overview

Forced to pay carry on

Complaint from on 27 June 2021 about Swoop Airlines in category Airlines

This is my first experience with swoop I have used this exact same bag on multiple airlines without issue in the past. I typically fill it half way and throw in some clothes. I was extremely surprised when boarding agent Sophia... Read more

Covid-19 related cancellation

Complaint from on 31 December 2020 about Swoop Airlines in category Airlines

I had flights booked from Edmonton to Toronto, leaving Dec 23 and returning Dec 30. Following the announcement of Ontario's Covid-19 lockdown over the holidays, I decided to cancel the trip. The travel was non-essential and it would not be... Read more


Complaint from on 13 November 2020 about Swoop Airlines in category Airlines

At approximately 2:45 pm a flight attendant with employee number 800365 came from behind me and on to the side of my seat. She did not say hello or anything friendly she abruptly told me to put my mask over... Read more


Complaint from on 14 October 2020 about Swoop Airlines in category Airlines

I want to cancel my flight because of covid. i cannot go out of Atlantic bubble as my flight is from halifax to edmonton. Also I paid extra money to modify my ticket but I am not seeing any tickets... Read more

No credit issued.

Complaint from on 07 October 2020 about Swoop Airlines in category Airlines

Flight from Hamilton to Halifax. Halifax has covid restrictions as they have extended the timeframe. We can't fly there. Swoop will not give us credit. We are loosing $964.18 CAD. When on the phone, they will not elevate my... Read more