On this page you can see which complaints are submitted about Swoop Airlines.
Whatever your complaint about Swoop Airlines is, follow the next three steps in order to have the best chance of resolving your complaint.
1. Click on the 'File Swoop Airlines complaint' button.
2. Describe your complaint in detail, and suggest how Swoop Airlines should resolve it.
3. Submit your complaint directly to Swoop Airlines and mention that you posted your complaint on Complain.biz
Complaint from Sharo on 13 July 2020 about Swoop Airlines in category Airlines
I booked a return flight for my granddaughter and myself to Halifax. At the time, I thought it was safe for us to fly. When I told my physician, he told me to cancel, ... Read more
Complaint from gnosterud@telus.net on 13 July 2020 about Swoop Airlines in category Airlines
Our reservation was T6REQM, Rolf and Grace Nosterud We got to the gate with over 15 min before takeoff. We were told that we were paged and didn't answer. Our tickets were given to someone else. We are seniors with hearing... Read more
Complaint from Murray Wells on 24 June 2020 about Swoop Airlines in category Airlines
I am writing to complain about very poor treatment I received by a swoop employee on June 22, 2020 at the Hamilton International Airport. I was flying to Edmonton on flight 181. After having my temperature checked, I... Read more
Complaint from Banting on 12 June 2020 about Swoop Airlines in category Airlines
Swoop denied us to cancel our trip to BC, Wouldn't even at the very least give us money back for luggage, which was very expensive! We were asked not to travel to BC, as we were visiting our elderly... Read more
Complaint from RS on 11 June 2020 about Swoop Airlines in category Airlines
I just arrived from Edmonton on Flight WO183. After landing and getting ready to unload, the flight attendent came over the intercom and listed the rules about unloading. Stay in your seats unload row at a time etc. People were... Read more
Complaint from Tythan on 15 May 2020 about Swoop Airlines in category Airlines
We had a trip to Whistler for March break. But because the mountain was closed due to the Covid crisis we were unable to go. Swoop offered their Modyfly option for free because of the crisis. But this option was... Read more
Complaint from IRoche on 06 May 2020 about Swoop Airlines in category Airlines
My husband and I booked our trip with Swoop Airlines for the first time from Hamilton to Jamaica departing March 21, 2020 . We had to cancel due to the government mandate requesting all Canadian citizens to NOT travel... Read more
Complaint from Nora Bee on 08 April 2020 about Swoop Airlines in category Airlines
I had a very important flight booked to fly out of Abbotsford on April 17th and back on the 20th. I checked my flight today and it now says I'm flying out on the 19th and back on the 23rd!?... Read more
Complaint from mclean on 01 April 2020 about Swoop Airlines in category Airlines
I have tried many times to contact swoop regarding cancellation of flight. I am on hold for ever. I have emailed many times and no return email. I do not want a voucher I want a refund and... Read more
Complaint from Angry101 on 22 March 2020 about Swoop Airlines in category Airlines
Tried calling SWOOP for 3 days as I was laid off and have a cough. Sat on hold for hours finally today March 22 ( flight booked fpr 1015pm tonight) finally got through to where a SWOOP EMPLOYEE REFUSED TO... Read more
