On this page you can see which complaints are submitted about Swoop Airlines.
Whatever your complaint about Swoop Airlines is, follow the next three steps in order to have the best chance of resolving your complaint.
1. Click on the 'File Swoop Airlines complaint' button.
2. Describe your complaint in detail, and suggest how Swoop Airlines should resolve it.
3. Submit your complaint directly to Swoop Airlines and mention that you posted your complaint on Complain.biz
Complaint from Rosie Bachan on 16 July 2021 about Swoop Airlines in category Airlines
I was seated on the window seat and the couple next to me their mask was under the nose all of the flight and the hostess never told them to wear it properly the male was sneezing on his hand... Read more
Complaint from Mikehamel22 on 27 June 2021 about Swoop Airlines in category Airlines
This is my first experience with swoop I have used this exact same bag on multiple airlines without issue in the past. I typically fill it half way and throw in some clothes. I was extremely surprised when boarding agent Sophia... Read more
Complaint from NASNAD on 26 April 2021 about Swoop Airlines in category Airlines
on April 26 2021 @ 12 pm ONTARIO time i called the SWOOP AIRLINES customer care i waited 25 minutes a rude agent was on the line she said i cant hear she hang up on me . i called again... Read more
Complaint from Solma444 on 31 December 2020 about Swoop Airlines in category Airlines
I had flights booked from Edmonton to Toronto, leaving Dec 23 and returning Dec 30. Following the announcement of Ontario's Covid-19 lockdown over the holidays, I decided to cancel the trip. The travel was non-essential and it would not be... Read more
Complaint from vsha on 27 December 2020 about Swoop Airlines in category Airlines
I called in as I did not know how their flight modifications work when one is showing covid symptoms. The guy on the phone very condescendingly said even if my covid test is positive my flight will only be moved... Read more
Complaint from hgahima@hotmail.com on 25 November 2020 about Swoop Airlines in category Airlines
We were plannning to fly from Hamilton to Edmonton on November 26, 2020 returning November 30,2020. On November 25, 2020, the province of Alberta issued a new enhanced public measures. In this enhanced meaure, among other things, is limiting the... Read more
Complaint from Unhappyswoopclient on 17 November 2020 about Swoop Airlines in category Airlines
We booked a flight from edmonton to bc. Last week we learned that bc has declared a state of emergency. Therefore you are not allow to stay or be in contact with anyone who is not part of your immediate... Read more
Complaint from Jaredeeus on 13 November 2020 about Swoop Airlines in category Airlines
At approximately 2:45 pm a flight attendant with employee number 800365 came from behind me and on to the side of my seat. She did not say hello or anything friendly she abruptly told me to put my mask over... Read more
Complaint from Sharan on 14 October 2020 about Swoop Airlines in category Airlines
I want to cancel my flight because of covid. i cannot go out of Atlantic bubble as my flight is from halifax to edmonton. Also I paid extra money to modify my ticket but I am not seeing any tickets... Read more
Complaint from Dan Gangur on 07 October 2020 about Swoop Airlines in category Airlines
Flight from Hamilton to Halifax. Halifax has covid restrictions as they have extended the timeframe. We can't fly there. Swoop will not give us credit. We are loosing $964.18 CAD. When on the phone, they will not elevate my... Read more
