Swoop Airlines complaint: Tickets sold and boarding pass issued without proper ID
Filed 26 Jan 2023 by Sarah
Sold round trip tickets from Hamilton, ON to Sanford Orlando, Fla. Identification for traveler was a NEXUS number. Boarding pass issued with a NEXUS identification card. Arrived at Sanford International and was refused entry to the US do to using a NEXUS. Our vacation was disrupted and money lost on Resorts booked and airfare. Had we not been sold the tickets, we would have had the proper identification.
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