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Swoop Airlines complaint: Nurses refused refund despite denied vacation time.

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Filed 30 Jan 2022 by Tara

I booked flights from Edmonton to Puerto Vallarta for my niece and her friend (both nurses) to visit in Mexico Feb 25 – Mar 4. Both have been denied vacation time, but Swoop refused to refund nor provide credit despite 4 weeks notice pre-departure. Tried cancelling online and via a Swoop representative via phone; denied refund and credit. They did offer modi fly which means the change fees would amount to $150 per person per direction $600. The total cost was $964. I asked to transfer tickets to 2 other people, but was denied.

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