Flight from SFB to YYZ on 17 March cancelled and I was only offered a rebooking a day earlier on 16 March. I was not offered the difference in fare (16 March flight was cheaper than 17 March flight when I booked on Jan 22). I also lost a days vacation including cost of Thursday night accommodation which couldn’t be refunded. I have tried to raise this with Swoop. They rejected my claim on the basis there was no need to compensate under compensation rules. However I am only asking for reasonable reimbursement for my out of pocket expenses.
Agree reasonable compensation amount for difer3nce in flight cost as at 22 Jan and cover my lost accommodation cost (approx $200)