Swoop Airlines complaint: Financial loss through cancellation

on 08 May 2023 about Swoop Airlines in category Airlines

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My complaint:

Flight from SFB to YYZ on 17 March cancelled and I was only offered a rebooking a day earlier on 16 March. I was not offered the difference in fare (16 March flight was cheaper than 17 March flight when I booked on Jan 22). I also lost a days vacation including cost of Thursday night accommodation which couldn’t be refunded. I have tried to raise this with Swoop. They rejected my claim on the basis there was no need to compensate under compensation rules. However I am only asking for reasonable reimbursement for my out of pocket expenses.

Suggested solution:

Agree reasonable compensation amount for difer3nce in flight cost as at 22 Jan and cover my lost accommodation cost (approx $200)

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