My complaint:
Swoop Airlines cancelled our return flight Abbotsford to Winnipeg for Dec 30, 2019 and re-booked us to Jan 9, 2020. This 10 days forward of our travel plans was totally unacceptable as we were not prepared to incur over a week’s additional expenses for hotel, meals and car rental. Swoop Airlines failed to complete our travel plans for Dec 30, 2019 alleging due to weather and plane was stuck in Montreal. That being the case, planes of other carriers also would have been affected and stuck, but all were flying. Ref: Swoop Reservation Code: C4QF6M and Swoop Flight No. WO400
Suggested solution:
Complain should amicably be resolved by compensating us for $250.00 ($125.00 x 2) on its failure to complete our travel plans for Dec 30, 2019. If Swoop Airlines could not accommodate us, alleging a plane was not available, then they should have booked us on another carrier, such as Air Canada or West Jet that were flying. Instead, we were left frustrated, scrambling and fending for ourselves to get home on the planned return date. We did manage to book a late return-flight on West Jet and got home on Dec 30, 2019. A letter detailing the complaint and request for compensation was sent to Swoop Airlines on Jan 31, 2020 but to date (Mar 3, 2020) received no reply or acknowledgment. The $250.00 compensation request is merely to defray a partial cost of our return flight of $679.60.
