Swoop Airlines complaint: Modifly feature is ridiculous
Filed 21 Mar 2020 by Llem
If you are willing to waive cancellation fees for some flights why put the onus on customers? I had to pay the cancellation fee because there were limited seats and the modifly feature could not be added. I thought a company in their right mind would refund the fee because they were intending to waive that fee anyways. Nope. Waited 5 hours to be connected to an agent and was told the fee is non refundable. They blamed me of course.
Report
Discussion
0 comments
No comments yet. Been through something similar with Swoop Airlines? Start the discussion above.
More Swoop Airlines complaints
View all 56Confirmation O4VQQC, Flight cost refund due to Covid-19
Due to my civic duty in this difficult time and in order to mitigate the spread of Covid-19, I as…
Refusal to Transport
While going through security at Hamilton airport on March 1520 for flight 650 Swoop air line, my wife and I…
Cancellation of flight due to Corona Virus
I have been trying to cancel my flight to Florida for 2 weeks due to health concerns because of the…