My complaint:
While going through security at Hamilton airport on March 1520 for flight 650 Swoop air line, my wife and I were the only two present in the line. A man came up behind me and want to jump ahead of us. He was loud rude obnoxious and incoherent. He grabbed a tote box and tried to put it in between my wife’s and mine. I removed it and put it behind mine and told him to wait his turn as their were only two of us ahead of him. The attendant at the next aisle told him she would put him through. The security officer in our aisle told him to come forward. It was at this time we were made aware he was a flight attendant. At no time did he inform us of this nor was he wearing any identification. If he had not been so confrontational and identified this, it wouldn’t have been a problem. I am a sixty four year old veteran with a hearing impairment have always been considerate and courteous. I draw the line at being abused. During this time he kept yelling at us and threatening us watch what I do too you . I will get you kicked off. He kept on rambling and was extremely agitated. I made a hand gesture as too keep talking as he was beginning to upset us. My wife kept telling him to calm down and relax, he continued to threaten her. We were very concerned about his threats. We then proceeded through security with no problems what so ever. We made our way to the waiting room. As we were seated we saw him with a group of attendants pointing at us and smiling. We checked in and each asked a separate attendant how to file a complaint. We were waiting one hour to forty five minutes to boarding. When boarding was called we were second in line when two woman approached us and we were told the Captain was denying us boarding for unruly behavior. He had come good on his threats as we feared. I then proceed to ask what unruly behavior had taken place. They refuse to clarify. I asked her for a written statemented of why this was happening. I asked for the flight attendants name, as well as the Captains. She refuse to give names and wrote her name with the explanation. Nicola, EA Supervisor YHM. During this time I was becoming up set with the public embarrassment and tossed my boarding pass in her direction. Why were we not afforded privacy in such a delicate situation, but once again humiliated. I should not have done this, the duress had consumed me. They were adamant in there stances and we left. Everything I have explained would be on video and should be gathered. I went back to security and talk to the officer who had processed us. I asked him if he remembered me and the incident which he replied certainly. I asked if I was unruly or disrupt full at any time. He replied not at all. I asked him if he would testify to this which he replied yes and would tell the truth. His name is Ardison Gashi, 289 788 3604 . I have many concerns of this conspiracy from the flight attendant as to what was said in the group and the Captain. Why didn’t the Captain talk to us or security. If the attendant was in such a hurry, why was he still standing around in the lobby. Their were no superintendents around with the authority to speak to us earlier. Why were we let through security if so unruly? Why did they not talk to security for clarification? This attendant was gleeful with abuse of power . Why did he not just walk straight up to security to get through instead of choosing to be so power hungry and confrontational. He is the professional. Is swoops policy to harass , bully, threaten, humiliate and apply retaliation. We are know out a considerable amount because of one irrational individual who came good on his threats. I have tried to contact swoop on the phone to no avail. They have one number which is never free. I cannot find a way to complain on line. I found this site CTA for complaints. As stated earlier everything would be on video and what I am writing as well as the witness. In summary we have been woe fully wronged and should be compensated for all our losses as well as our dignity. In swoop’s policy it states we provide an elevated level of respect and courtesy to our guests which was not the case.
Suggested solution:
Complete refund of all loses.
