Lost baggage
Complaint from Bag left for Jeff on 06 January 2023 about Swoop Airlines.
Direct flight from Hamilton to Sanford Florida….. bag lost, that included baby formula, bottles, clothes of baby and adult male. Read more
Swoop Airlines complaints
Swoop Airlines Complaint Sentiment: Neutral
Our sentiment meter has detected that Swoop Airlines complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Swoop Airlines, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 20, 2024
Swoop Airlines complaint process
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Swoop Airlines complaints chart
We have received 4 complaints about Swoop Airlines over the last 12 months. The graph below shows a monthly breakdown.
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Swoop Airlines complaint statistics
Curious about Swoop Airlines's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
56
Total complaints
56
Open Complaints
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Complaints resolved
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56 ratings
Swoop Airlines reviews: (56)
Authentic experiences shared by our community for your benefit.
Rude behaviour of check in Staff
Complaint from Quazi on 30 November 2022 about Swoop Airlines.
checked in to Swoop flight 307 on Nov 29, 2022 from Toronto to Edmonton. The lady doing the check in was extremely rude , she had no respect for me as passenger. Said I will not let you on the... Read more
Will not complete refund that they offered!
Complaint from GVP89 on 21 November 2022 about Swoop Airlines.
Swoop cancelled a flight, I had to rebook with an alternative airline as there was nothing available with Swoop for several days priorafter the desired date. I opted for a refund; I have received the refund for the seats that... Read more
Counter service
Complaint from Liew on 16 October 2022 about Swoop Airlines.
I line up .. then I go in counter she keep say I’m interrupt she talking to other staff And she give me hard time And I got charge carry bag Which I can put in the sample And manager... Read more
Bare minimum
Complaint from cass12345 on 24 July 2022 about Swoop Airlines.
Flew with swoop for the first time and probably my last. Flight is cheap sure but it’s $50 for a carry on then $50 for a checked bag so unless you’re travelling with just your purse it really isn’t all... Read more
They scammed us and then did nothing about it
Complaint from Joeyfarmguy on 12 April 2022 about Swoop Airlines.
We purchased tickets in January of 2022 to go to Cancun from Edmonton, the the flight times changed and when we opted to use modify the headache began.from that point it was over 10 hours on hold just to... Read more
Not happy
Complaint from Swoop Airlines on 15 March 2022 about Swoop Airlines.
I thought i would get to my destination without any trouble surfacing. From Toronto you get a 15 hr layover, then you fly to Ottawa with a 2.5 hr layover, and jump on another plane to Montreal, arriving to... Read more
Missed flight because of swoop airline agents ignorance
Complaint from Bholi on 06 February 2022 about Swoop Airlines.
5th of feb2022, my flight was at 0820. I arrived at check in around 0645. Got checked in at 0720. Got boarding pass, personal bag tags, paid $63 for checked in baggage. Checked in agent was very rude. She gave... Read more
Nurses refused refund despite denied vacation time.
Complaint from Tara_G on 30 January 2022 about Swoop Airlines.
I booked flights from Edmonton to Puerto Vallarta for my niece and her friend (both nurses) to visit in Mexico Feb 25 - Mar 4. Both have been denied vacation time, but Swoop refused to refund nor provide credit... Read more
Skip travel because of Restriction in Destination
Complaint from Vikasse on 04 January 2022 about Swoop Airlines.
I booked a ticket from Edmonton to Abbotford BC for a travel on 7th Jan 2022. After the rising cases of Omicron and increased restrictions in BC and Canadian government advise to avoid non-essential travel on 23rd Dec 2021 we... Read more
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