Swoop Airlines Complaint Sentiment: Neutral

Our sentiment meter has detected that Swoop Airlines complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Swoop Airlines, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

Swoop Airlines complaint process

Do you have a dispute or had a bad customer experience with Swoop Airlines? Submit your Swoop Airlines complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Swoop Airlines.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

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How to file a complaint about Swoop Airlines?

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Swoop Airlines complaints chart

We have received 5 complaints about Swoop Airlines over the last 12 months. The graph below shows a monthly breakdown.

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Swoop Airlines complaint statistics

Curious about Swoop Airlines's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!

56
Total complaints
56
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 56 ratings

Swoop Airlines reviews: (56)

Authentic experiences shared by our community for your benefit.

Mask wearing

Complaint from Rosie Bachan on 16 July 2021 about Swoop Airlines.

I was seated on the window seat and the couple next to me their mask was under the nose all of the flight and the hostess never told them to wear it properly the male was sneezing on his hand... Read more

Comments: 0
Rating:

Forced to pay carry on

Complaint from Mikehamel22 on 27 June 2021 about Swoop Airlines.

This is my first experience with swoop I have used this exact same bag on multiple airlines without issue in the past. I typically fill it half way and throw in some clothes. I was extremely surprised when boarding agent Sophia... Read more

Comments: 0
Rating:

Covid-19 related cancellation

Complaint from Solma444 on 31 December 2020 about Swoop Airlines.

I had flights booked from Edmonton to Toronto, leaving Dec 23 and returning Dec 30. Following the announcement of Ontario's Covid-19 lockdown over the holidays, I decided to cancel the trip. The travel was non-essential and it would not be... Read more

Comments: 0
Rating:

Disrespect over the phone and lack of help

Complaint from vsha on 27 December 2020 about Swoop Airlines.

I called in as I did not know how their flight modifications work when one is showing covid symptoms. The guy on the phone very condescendingly said even if my covid test is positive my flight will only be moved... Read more

Comments: 0
Rating:

Flight F8K3XT- Hamilton to Edmonton

Complaint from hgahima@hotmail.com on 25 November 2020 about Swoop Airlines.

We were plannning to fly from Hamilton to Edmonton on November 26, 2020 returning November 30,2020. On November 25, 2020, the province of Alberta issued a new enhanced public measures. In this enhanced meaure, among other things, is limiting the... Read more

Comments: 0
Rating:

No refund or credit back

Complaint from Unhappyswoopclient on 17 November 2020 about Swoop Airlines.

We booked a flight from edmonton to bc. Last week we learned that bc has declared a state of emergency. Therefore you are not allow to stay or be in contact with anyone who is not part of your immediate... Read more

Comments: 0
Rating:

Harassment

Complaint from Jaredeeus on 13 November 2020 about Swoop Airlines.

At approximately 2:45 pm a flight attendant with employee number 800365 came from behind me and on to the side of my seat. She did not say hello or anything friendly she abruptly told me to put my mask over... Read more

Comments: 0
Rating:

Complaint

Complaint from Sharan on 14 October 2020 about Swoop Airlines.

I want to cancel my flight because of covid. i cannot go out of Atlantic bubble as my flight is from halifax to edmonton. Also I paid extra money to modify my ticket but I am not seeing any tickets... Read more

Comments: 0
Rating:

No credit issued.

Complaint from Dan Gangur on 07 October 2020 about Swoop Airlines.

Flight from Hamilton to Halifax. Halifax has covid restrictions as they have extended the timeframe. We can't fly there. Swoop will not give us credit. We are loosing $964.18 CAD. When on the phone, they will not elevate my... Read more

Comments: 1
Rating:

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