While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Samsung over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 28, 2024
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We have received 14 complaints about Samsung over the last 12 months. The graph below shows a monthly breakdown.
Curious about Samsung's track record in addressing complaints within the Consumer Electronics category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Samsung. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Samsung by calling 1-800-726-7864. If you want to reach out to Samsung through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Guy Noto on 20 October 2021 about Samsung.
Samsung Tv model no. UN55JU6700FXZA, SERIAL NO. 03PP3CBG306606B. Purchased on 6132015with a 3 yr. warranty. On 1182016 had a black marking on screen and screen was replaced. no issues since Oct 1st of this year noticed a bright... Read more
Complaint from Buster1958 on 04 October 2021 about Samsung.
My Samsung Bluray player 8500 gives a message that the disc does not meet specifications when I tried to play Blu-Ray Disc. Read more
Complaint from abrownin on 25 August 2021 about Samsung.
I purchased an American style refrigerator 4 years ago. This week, for no identifiable reason, everything on it stopped. No power going into it at all. I called out the technician and he said the electronic circuit board was completely blown. While... Read more
Complaint from NLank on 14 August 2021 about Samsung.
We have been calling Samsung for over 7 weeks now. Our Freezer stopped freezing things the end of June. We had a local guy come look at the freezer on July 6th and he said it was a bad compressor.... Read more
Complaint from summer d on 06 August 2021 about Samsung.
Wished I could rate them a 0. Worst experience I have ever had with a company. Brand new $400m microwaved delivered 07142021. Exactly 15 days later(Samsungs return policy is 15 days), our microwave literally blew up. Dead. 15... Read more
Complaint from SamsungScammedMeAlso on 30 July 2021 about Samsung.
Needed a low radiation cellphone. Went to Samsung.com. Looked for most current model. (They hid the “20” (as non existent) showed me the “10” as top of the line). They advertised the price (They priced it... Read more
Complaint from srbeau1 on 09 July 2021 about Samsung.
had to replace ice maker thru Samsung parts which also quit working replaced freezer handle had to replace freezer gasket. han a company install new water leakage kit drain heater and scrub line tubes and defrost sensor. Read more
Complaint from Samsung refrigerator on 28 June 2021 about Samsung.
The ice maker froze up, technician came out fixed it and now there is leaking and frost in my freezer and condensation inside the refrigerator. Frozen water in pullout drawer. Read more
Complaint from Jill Huston on 24 June 2021 about Samsung.
The range had several problems. Most were resolved. One was not and it is a dangerous one. Occasionally the gas will come on but the ignition does not. The first time scared me, I turned it off,... Read more
Complaint from Disappointed999 on 05 April 2021 about Samsung.
In March Samsung had a huge discounted trade in offer. I took advantage of this and purchased a new phone with the value of a 550$ trade in phone. I recieved my new phone in the mail and transferred my data.... Read more
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