Samsung Complaint Sentiment: Neutral

Our sentiment meter has detected that Samsung complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Samsung, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Samsung complaint process

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How to file a complaint about Samsung?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Samsung complaints chart

We have received 14 complaints about Samsung over the last 12 months. The graph below shows a monthly breakdown.

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Samsung complaint statistics

Curious about Samsung's track record in addressing complaints within the Consumer Electronics category? Dive into the all-time complaints data right here!

54
Total complaints
54
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 54 ratings

How to contact the customer service of Samsung?

Below, you will find the contact information for the complaint department of Samsung. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-726-7864
Contact form:

You can contact the customer service of Samsung by calling 1-800-726-7864. If you want to reach out to Samsung through their own website, you can use their contact form.

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Samsung reviews: (54)

Authentic experiences shared by our community for your benefit.

Military Veterans Discount

Complaint from Dr. Anissa on 21 March 2024 about Samsung.

I had to create another email address in order to obtain TD Financing because there is no way to remove the old TD Financing account from the current email. (Which is insane - an issue that needs to be addressed).... Read more

Comments: 0
Rating:

Samsung refund not issued even after 5 months

Complaint from Jaiganesh on 29 January 2024 about Samsung.

Below are the list of tickets created for a refund i have been following up with samsung for the last 5 months... Is this how u value your customers...?? US503798037 12019935 12125410 12406737 12610840 12602793 12601648 Read more

Comments: 0
Rating:

I have a problem with their washing machine

Complaint from Frose on 14 January 2024 about Samsung.

I purchased washing machine from the dealer store near my residence, fully automatic and deigital inverter... It does not wash and rince properly which result the soap marks all over the clothes you wash. Read more

Comments: 0
Rating:

Trade-In Service Nightmare

Complaint from Akosikhe on 26 December 2023 about Samsung.

Yes, today, I'm about to return my Galaxy Fold 5 because my last trade-in was lost during transit, according to FedEx. Samsung's resolution is for me to pay the whole price because they never received my Fold 4 🙄. I... Read more

Comments: 0
Rating:

Badly designed ice maker

Complaint from kensvettes on 08 December 2023 about Samsung.

I purchased a Chef series Samsung refrigerator in December of 2016. A few years later the ice maker started freezing up from ice build up. Because of covid I couldn't get a repairman to come out. I purchased an appliance... Read more

Comments: 0
Rating:

Damage fridge

Complaint from Lisamarie on 29 September 2023 about Samsung.

Saludos, realice la compra de tres enseres electrodomesticos entre ellos una nevera family Hub. El pasado 23 de agosto someti mi reclamacion a la garantia notificando que no estaba enfriando. Incluyo imagen de error y foto del refrigerador ni enfriamiento... Read more

Comments: 0
Rating:

Extremely Bad Service

Complaint from Jenny.s on 26 September 2023 about Samsung.

Having green line after system update, I went to service center in sunway pyramid to check. I was told I need to pay over 1,000.00 to repair. I argued saying this is samsung software failure and why I have to... Read more

Comments: 0
Rating:

REFUND, PHONE LOCKED AND DATA BREACHED

Complaint from LAKIN on 08 September 2023 about Samsung.

Good Afternoon, On September 7, 2023, my phone was suddenly remotely locked by Samsung. Due to a fault from their technical department I have an outstanding refund from Samsung for £85 since June which was to be sent to my account but... Read more

Comments: 0
Rating:

Zfold 3 screen defect

Complaint from Frustrated Frankie on 04 September 2023 about Samsung.

I have had my phone just a little over a year and I opened up to the tablet view ND noticed a thick black line through the middle. I researched and found numerous complaints about the same issue. Samsung now... Read more

Comments: 0
Rating:

Refund not getting processed

Complaint from IMG3001 on 02 July 2023 about Samsung.

For over 2 months I have been trying to get a refund for a broken washer. The dryer was returned at the same time as the washer and the pedestals that were attached to the washer and dryer. ... Read more

Comments: 0
Rating:

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