Samsung complaint: Trade-In Service Nightmare

Yes, today, I’m about to return my Galaxy Fold 5 because my last trade-in was lost during transit, according to FedEx. Samsung’s resolution is for me to pay the whole price because they never received my Fold 4 🙄. I already told them there is no point in extending the trade-in window if Fedex already concluded it was lost during transit, and the only option is to file a claim. I already filed a claim, and customer service from Samsung can not do anything about it but charged me with the phone’s whole price. I have no option but to return the phone because that’s the only option I have according to them if I am not willing to pay the whole price of it when I did my part on sending my Fold 4 back. Yes, they already sent the return instruction on my email, and I am scared to return my Fold 5 back because I am so paranoid that this one will be lost during transit, too. But yeah, what choice do I have? Another one unsatisfied customer. Hopefully, this won’t happen to anyone else. What a frustrating day to end my 2023….