My complaint:
Yes, today, I’m about to return my Galaxy Fold 5 because my last trade-in was lost during transit, according to FedEx. Samsung’s resolution is for me to pay the whole price because they never received my Fold 4 🙄. I already told them there is no point in extending the trade-in window if Fedex already concluded it was lost during transit, and the only option is to file a claim. I already filed a claim, and customer service from Samsung can not do anything about it but charged me with the phone’s whole price. I have no option but to return the phone because that’s the only option I have according to them if I am not willing to pay the whole price of it when I did my part on sending my Fold 4 back. Yes, they already sent the return instruction on my email, and I am scared to return my Fold 5 back because I am so paranoid that this one will be lost during transit, too. But yeah, what choice do I have? Another one unsatisfied customer. Hopefully, this won’t happen to anyone else. What a frustrating day to end my 2023….
Suggested solution:
If trade-in was lost during in transit with Fedex, Samsung should handle the issue with courier service they have. Do the resolution with Fedex and not the consumer doing it for them. Details have been provide to them, Samsung should do their part because anyway Samsung is the one who provided the return label not me.
