My complaint:
Wished I could rate them a 0. Worst experience I have ever had with a company. Brand new $400m microwaved delivered 07142021. Exactly 15 days later(Samsungs return policy is 15 days), our microwave literally blew up. Dead. 15 DAYS OLD. Called Samsung and was told that we had to file with the Warranty Department first. I did, ticket created and email sent with the date 07292021. I inquired about just getting a new one and was told, I had to do the Warranty first, have a tech come out, if deemed non fixable, then we could get another one. I was told This was SAMSUNGS POLICY. Waited a week, tech comes, 4 different parts are needed and the transmitter BLEW up and there are SMOKE marks in the internal part of the microwave. TWO WEEKS OLD. I spent the next week, days and nights on end, trying to return the microwave because who wants a broken brand new microwave that needs 4 new parts. Even the Tech told us to request a new one. I spent hours talking to different people day after day, being transferred here and there, getting all kinds of different information. I finally got a rep on 08042021 to listen to me and give me a chance to even explain my situation. She states I should have been offered a new one to begin with and I was not, however she couldn’t make the decision. I waited 24 more hours for an answer, was told on 080521, sorry but you cant get a replacement because you didnt contact us within 15 days. I was told the first record of contact was 08421. I have an email dated 07292021 with the ticket number from Samsung, yet they still deny it. I asked to talk to his supervisor and the Samsung Representative LAUGHED at me. Today is 08062021 and we have yet to have our microwave fixed. We were rescheduled twice from the Warranty department and now have to wait another 5 days. A 400 microwave, used 5 times, no longer working, Samsung refuses to help or honor there return policy, lies on customers, laughs at them, hangs up on them, and could care less about serving the public. Great company and the last dime out of my pocket has been wasted on their products.
Suggested solution:
they should refund my money or exchange for a new one
