Samsung complaint: Discount not applied

Name: Discount not applied
Item: Samsung
Rating: 1
Author: Mauricio

Open 20 Nov 2022 156 views Consumer Electronics

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Filed 20 Nov 2022 by Mauricio

I’ve seen that there is a discount ($100 off) when bundling Galaxy watch 5 Pro and buds 2 pro, however I can’t see this discount in my cart before checking out.
I contacted Samsung through the chat and they said that the discount had probably expired but they forgot deletingupdating the website. There was no due date related to the promotion.

Samsung complaint: Discount not applied — Photo Mauricio uploaded with this complaint

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Case details

Status: Open
Company: Samsung
Filed: 20 Nov 2022
Rating: 1/5
Desired resolution: They told me they could give me the announced discount.
Problem: Advertised bundle discount not applied
About: smartwatch and earbuds bundle
At stake: $100

Progress

Filed
Company notified
Company replied
Resolved

20 Nov 2022 Complaint filed and published
20 Nov 2022 Message from Bizzy: we notified Samsung about this complaint.

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