Our sentiment meter has detected that Geek Squad complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Geek Squad, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 15, 2024
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We have received 7 complaints about Geek Squad over the last 12 months. The graph below shows a monthly breakdown.
Curious about Geek Squad's track record in addressing complaints within the Consumer Electronics category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Geek Squad. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Geek Squad by calling 1-800-433-5778. If you want to reach out to Geek Squad through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Lyle Matson on 26 November 2023 about Geek Squad.
I took my computer in to have Windows 10 removed and re-installed. All of my Microsoft Office applications (Excel, Word, Power Point, etc.) were wiped out and not re-installed. I spent over an hour and a half on the phone... Read more
Complaint from Ajauregui on 09 October 2023 about Geek Squad.
After many nightmares with them day before, and today, I called to if my phone was ready, they said yes …I get to the store and they tell me I have to wait 1.5 hours because they did... Read more
Complaint from ptuheim on 06 September 2023 about Geek Squad.
Technician came to check out my broken Samsung 55 TV. Needed to order parts, and then to return another day. After he left, send txt message with link to pay for the initial visit. Ok, $139, no problem. Opened the... Read more
Complaint from DISATISFIED GEEK SQUAD USER on 18 August 2023 about Geek Squad.
I got some sort of bug on my Macintosh computer that kept popping up scam notifications about various computer issues that would take me to a site where they would try to get me to buy their fix. The... Read more
Complaint from BHN01 on 12 June 2023 about Geek Squad.
Received an email from Geek Squad stating that they were going to renew an account that I did not have. And that they were pulling money from bank account. I called the customer service number and the service person hung... Read more
Complaint from Ed Yee on 04 June 2023 about Geek Squad.
Poor communication as I called to pick up my upgraded window software. Called ten times and when I physically show up... Waited an hour as the three personnel were sequentially out to lunch . Too busy to talk!!! Colma squad were a... Read more
Complaint from craymk1 on 17 May 2023 about Geek Squad.
Hello, I purchased the SmartHub refrigerator from Best Buy in December of 2020 I also purchased an extended warranty under the Geeksquad. Since that time I have had nothing but issues. While it was under Samsung warranty the motherboard... Read more
Complaint from gvcoleman on 13 March 2023 about Geek Squad.
I have had repeated problems with phone geek squad and have tried numerous times to complain without being able to reach anyone who can even take a complaint. Most recently I asked them to help me resolve why my... Read more
Complaint from Jerichospeaks on 11 February 2023 about Geek Squad.
Online tech corrupted our desktop system. I was on the phone 7 hrs on the day this all happened. Tech number 3 said it was tech 1 who damaged our system. I asked for a tune up plain and simple.... Read more
Complaint from Bill Floyd on 24 January 2023 about Geek Squad.
On Monday 1232023 I contacted the geek squad about adjusting the height of my wall mounted TV and connecting my robot vacuum clearer to my phone. I am a member to total tech and I was told by three... Read more
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