i am a longh time custmer of samsung i buy everthing samsung but not any more. I traded in my phone on 1st of feb and then in March the deactvate my phopne and says i sent the worg phone... Read more
Samsung complaints
Samsung Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Samsung over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 29, 2024
Samsung complaint process
Do you have a dispute or had a bad customer experience with Samsung? Submit your Samsung complaint through our platform to support its escalation, prompting their customer service to resolve it.
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How to file a complaint about Samsung?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Samsung complaints chart
We have received 14 complaints about Samsung over the last 12 months. The graph below shows a monthly breakdown.
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Samsung complaint statistics
Curious about Samsung's track record in addressing complaints within the Consumer Electronics category? Dive into the all-time complaints data right here!
54
Total complaints
54
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
54 ratings
How to contact the customer service of Samsung?
Below, you will find the contact information for the complaint department of Samsung. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-726-7864
Contact form:
You can contact the customer service of Samsung by calling 1-800-726-7864. If you want to reach out to Samsung through their own website, you can use their contact form.
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Samsung reviews: (54)
Authentic experiences shared by our community for your benefit.
WASHER AND DRYER
Complaint from LISA A on 20 March 2022 about Samsung.
I BOUGHT NEW WASHER AND DRYER WITH WARRANTYS AND 4 MONTHS LATER THEY BOTH BROKE I CALLED SAMSUNG AND THE THE STORE WHERE I GOT THEM IT'S BEEN THREE MONTHS OF NOTHING A LOT OF LIES WITH COVID OUT THEIR... Read more
Failure to repairexchange Galaxy Watch 3 LTE under warranty
Complaint from Kpchdy on 07 March 2022 about Samsung.
I sent my watch for repair under warranty to Samsung. It was under repair ticket 4163965278 for my Galaxy Watch3 45mm (LTE) Mystic Silver Model Number: SM-R845UZSAXAR. Samsung for some reason was not able to repair it and offered to... Read more
defective phone
Complaint from hilda29hc on 11 February 2022 about Samsung.
I have a galaxy z fold I got it in 92021 by 112021 it had to be sent back to be fixed for a samsung issue. Now I'm having another Samsung issue is removing my contact. I... Read more
Failure to Return Earbuds
Complaint from amcas1 on 10 February 2022 about Samsung.
This is my second filed complaint against Samsung. The whole process started on or about December 9, 2021 when I contacted Samsung concerning my Buds Pro irritating my ears. I was given instructions to send in my earbuds to... Read more
TV went out after 2 weeks of purchase
Complaint from Garver on 05 February 2022 about Samsung.
bought a tv at wallmart 2 weeks later tv had sound and no picture tried to reset it and nothing worked.had to return it and find a new one which they did not have.this was very inconveniant and was very... Read more
Why Are You Telling Me What I Just Told You
Complaint from Frustrated American with Overseas Call Centers on 28 January 2022 about Samsung.
Ordered a TV from the Samsung Shopping App. Once the order was completed, I was informed it would deliver 28. Then I get a notice that it is on backorder and now will deliver 21022. I get another... Read more
Not receiving replacement phone
Complaint from dprice on 28 January 2022 about Samsung.
So I filed a complaint with the Warranty company for a phone I bought through the Cricket store in October. The model number was Model SM-A326U SW-VER A326USQU3AUG4 My phone number is 907-513-6123. I used my husbands number for call back is was... Read more
another shit update
Complaint from hilvaly on 25 January 2022 about Samsung.
After update now when I go to contacts the alphabet on the right showing the ENTIRE alphabet is gone. Before you could just start to scroll and the whole alphabet showed up and you could press N for Newell and... Read more
OVEN NOT WORKING model NE59M4310SSAA
Complaint from Jean BROWN on 05 January 2022 about Samsung.
I purchase a suite from Lowes Home Improvement and thought Samsung was top of the line manufacturer...so I got a four piece set and in less that 4 years my oven is not heating correctly and was told that the... Read more
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