My complaint:
I sent my watch for repair under warranty to Samsung. It was under repair ticket 4163965278 for my Galaxy Watch3 45mm (LTE) Mystic Silver Model Number: SM-R845UZSAXAR. Samsung for some reason was not able to repair it and offered to provide refund or exchange. Spoke to agent on 31 and was told someone will contact me, but no one contacted. Then called again on 34 and I was connected to Case Managers. The case manager offered me partial refund of only $160.23 the amount paid by cash but refused to refund promotional credit. I purchased the watch when its was $479.99 and paid with promotional discount for the amount of $331.50 and remaining with the credit card. Thus the cost of the watch refunded should be $479.99 taxes. Now they have kept my watch, will not provide full refund and also will not provide any exchange. They have just asked me to wait and also intimidating me saying, it can be months. I dont see this as fair to provide a partial refund only stating thats what I paid…well NO, the price of the watch consists of credit card payment and promotional discount. If Samsung wants to exchange, then obviously its fine for me but then they are not giving me a time frame by when they will ship the replacement. Hence this complaint where Samsung is causing inconvenience to me. They are neither sending the watch as part of exchange but asking me to wait with no time frame, nor they are refunding the watch price AND discounted amount which will help me to buy it again. I am okay to get the discount amount in Samsung promo credit as long as I am able to watch a Watch on their website using the credit.
Suggested solution:
Need my watch back from Samsung repaired OR exchanged or preplaced depending on the policy. I am not okay with partial refund of credit only.
