Panera Bread Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Panera Bread over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 26, 2024

Panera Bread complaint process

Do you have a dispute or had a bad customer experience with Panera Bread? Submit your Panera Bread complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Panera Bread.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Panera Bread complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Panera Bread?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Panera Bread complaints chart

We have received 7 complaints about Panera Bread over the last 12 months. The graph below shows a monthly breakdown.

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Panera Bread complaint statistics

Curious about Panera Bread's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!

203
Total complaints
203
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
/10 203 ratings

How to contact the customer service of Panera Bread?

Below, you will find the contact information for the complaint department of Panera Bread. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-855-372-6372
Contact form:

You can contact the customer service of Panera Bread by calling 1-855-372-6372. If you want to reach out to Panera Bread through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Panera Bread reviews: (203)

Authentic experiences shared by our community for your benefit.

Wrong items and not listening

Complaint from Beaverboy on 03 December 2020 about Panera Bread.

So usually I don't complain but 3 different times with same person is beyond ridiculous...so canda gave me a scrambled egg on the breakfast sandwich. Instead of over easy. . I should have checked before I left 2nd... Read more

Comments: 0
Rating:

Mac and cheese

Complaint from Not vail. on 01 December 2020 about Panera Bread.

Not one to complain but 90% of the time when I get a Mac and cheese the cheese is clumpy and the pasta is soggy. I asked for another one and they gave me the same exact thing. Doesn’t make... Read more

Comments: 0
Rating:

Plastic piece in siup

Complaint from B D Thompson on 01 December 2020 about Panera Bread.

I got a 10 vegetable soup bowl and there was a piece of plastic about an inch and a half long and 34 inches wide in the soup. It was black with a white stripe. I still have it. Read more

Comments: 0
Rating:

Unsatisfactory salad

Complaint from Jfabulous on 30 November 2020 about Panera Bread.

Today after doctors appointment I stopped at the Panera bread on Market Street in Boardman. I chose the green goddess Cobb salad with chicken and asked for no bread because I am on a restricted diet. First of all... Read more

Comments: 0
Rating:

Food was awful!

Complaint from Paisley on 30 November 2020 about Panera Bread.

I ordered French Onion soup it was not hot. It was barely warm. I also ordered 12 Bacon Turkey Brvo sandwich. I drank water. The soup was not hot. It was barely warm. The bacon on the sandwich didn't... Read more

Comments: 0
Rating:

App sites pick up location

Complaint from bad Panera experience on 30 November 2020 about Panera Bread.

I ordered from the app with a pickup at Mansfield Tx location. I got there, clicked I'M HERE and waited. Clicked again and waited all told 30 minutes. I thought What's going on? Looked... Read more

Comments: 0
Rating:

Frustrating Experience

Complaint from luvmykids6 on 30 November 2020 about Panera Bread.

I placed an order online due to the dining area being closed, I had to go through the drive thru to pick up my order. I waited in the drive thru line about 30 minutes until getting my order.... Read more

Comments: 0
Rating:

My sandwich

Complaint from Tmarute on 28 November 2020 about Panera Bread.

I ordered a turkey avocado bacon BLT they told me they ran out of the sourdough bread that came on so I had to have an ad for caccia bread, then I brought it home started eating it they did... Read more

Comments: 0
Rating:

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