Upset customer
Complaint from Trigga on 02 May 2020 about Netflix.
Nothing is in English i cannot understand the language that netflix is providing on my account i need the situation handle expeditiously thank you Read more
Netflix complaints
Netflix Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
Netflix complaint process
Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Netflix?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Netflix complaints chart
We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.
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Netflix complaint statistics
Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!
1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
1382 ratings
Netflix customer service FAQ:
Why should I file a complaint about Netflix on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.
What types of complaints can I file about Netflix on Complain.biz?
You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.
What are the most common complaints about Netflix?
According to our complaints database, some common complaints about Netflix include:
- Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
- Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
- Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
- Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
- Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.
Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?
While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
How can I contact Netflix customer service directly?
After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.
How to contact the customer service of Netflix?
Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:
The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Netflix reviews: (1382)
Authentic experiences shared by our community for your benefit.
Please show more seasons of The Repair Shop
Complaint from Zmpq1816 on 02 May 2020 about Netflix.
You only have two seasons of The Repair Shop on Netflix, I know there are at least six possibly more seasons of the show. Please add more seasons, very enjoyable, educational, interesting show. Read more
Absurd planet
Complaint from Justine on 02 May 2020 about Netflix.
Hi I would just like to voice my opinion on one of your releases. Your new Netflix original absurd planet, has me Gobsmacked I would say 90% of it is trash jokes and maybe 10% of it is actual educational... Read more
Netflix can not access our account
Complaint from ronnie_sokisok@yahoo.com on 02 May 2020 about Netflix.
My husband makes payment of our account through AMEX OR American Express to pay our monthly bills in NETFLIX. Yesterday, he already made the payment but unsuccessfully we can not watch from Netflix.to help you resolve the problem, here is our... Read more
No clear information on free trial
Complaint from UnhappyB on 02 May 2020 about Netflix.
I signed up for the 1 month free trial but was being charged on it. I checked with the live Customer Service and being told that someone within the household already enjoy the Free trial thus I was being charged... Read more
Unauthorisation of fee charges
Complaint from Jchanhk on 02 May 2020 about Netflix.
I am in hk and I have subscribed a local plan. However, I noticed that I was charged a monthly fee in Islam cuurrency since May 2019 and this amount was charged to one of my credit card that... Read more
bad overdubbing of european series
Complaint from Gillian on 02 May 2020 about Netflix.
The dull American accent overdubbing of excellent European series make them unwatchable - eg Babylin Berlin, Valhalla Murders, The Trial - all of them spoiled. Read more
I think it's ridiculous that I have to pay to watch Netflix on two different TVs in one home. What a complete rip off. All the single people who are struggling to make ends meet use Netflix as a treat... Read more
PLEASE READ THIS IS IMPORTANT!!!!!
Complaint from clairejm1974@gmail.com on 01 May 2020 about Netflix.
Dear Netflix, I don't know who's idea it was to take bridesmaids off the UK Netflix but unfortunately it was a very poor decision on their behalf. I must say whoever put this person in a place of authority clearly didn't... Read more
My List for almost a year is still not working
Complaint from Tire of living in Limbo on 01 May 2020 about Netflix.
I have repeatly called about this issue for almost a year. I am unable to manually go in on My List and arrange my titles. I press move to the top selection to the far right of the line item... Read more
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