Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 18, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 39 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

Quality

Complaint from Slash11 on 01 May 2020 about Netflix.

You guys are taking more and more good programming off your subscription and filling up choices of foreign pathetic cheap made programming..A Job having tax paying American born citizen doesnt give 2 craps about prince shalom in india buttfucking water... Read more

Comments: 0
Rating:

Racism

Complaint from Robert Richardson on 01 May 2020 about Netflix.

My complaint refers to the programme Into the Night which I watched on 1st May 2020. In the first episode comments were made about the English being paranoid. The programme itself is very pro EU and constantly attempts to portray... Read more

Comments: 0
Rating:

Billing on credit card

Complaint from vivekanandanraashmika@gmail.com on 01 May 2020 about Netflix.

I have recd an sms from HDFC that I have spent on Netflix on 30042020. This has happened without my knowledge or an OTP. How can Netflix do this? I may be interested in continuing but this cannot happen without my... Read more

Comments: 0
Rating:

Twilight saga disappearance

Complaint from Ellie may on 01 May 2020 about Netflix.

As we are in quarantine and there isn’t much to do I have been watching my favourite series of movies on a loop for weeks and as of today Netflix have decided to remove it off the app to watch... Read more

Comments: 0
Rating:

Customer Service

Complaint from @rm25 on 01 May 2020 about Netflix.

They totally have lack trainings for their customer service representatives. They are rude and do not listen to any of your feedbacks. They repeatedly say whatever they want without understanding the whole issue on your end. I talked with a... Read more

Comments: 0
Rating:

unable to cancel netflix tryal

Complaint from radiana79 on 01 May 2020 about Netflix.

I registered netfix  and i dont use it at all when the trial period is finished i tried to cancel my account and i realised that Netflix customer support doesn't even try to help me because Izzy is making the... Read more

Comments: 0
Rating:

Cancellation of free trail

Complaint from Rohithguntupalli09@gmail.com on 01 May 2020 about Netflix.

I started my netflix free trail on 29th of march right from very next day iam facing login issues and I couldn't login after that even for cancelling my trail pack and now its attempting automatic payment ,please cancel... Read more

Comments: 0
Rating:

30 Days Trial

Complaint from selenadulles on 01 May 2020 about Netflix.

I did not receive my 30 days trial and it deducted my money from the bank after i subscribed it. Read more

Comments: 0
Rating:

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