When we bought new refrigerator the sales girl said they would take old one. Delivery guys said they would take old one. We were going to try to get it fixed, both said just call if you change your mind.... Read more
Lowes complaints
Lowes Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Lowes over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
Lowes complaint process
Do you have a dispute or had a bad customer experience with Lowes? Submit your Lowes complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Lowes.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Lowes complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Lowes?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Lowes complaints chart
We have received 12 complaints about Lowes over the last 12 months. The graph below shows a monthly breakdown.
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Lowes complaint statistics
Curious about Lowes's track record in addressing complaints within the Household Goods, Interior shops category? Dive into the all-time complaints data right here!
74
Total complaints
74
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
74 ratings
How to contact the customer service of Lowes?
Below, you will find the contact information for the complaint department of Lowes. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-445-6937
Contact form:
You can contact the customer service of Lowes by calling 1-800-445-6937. If you want to reach out to Lowes through their own website, you can use their contact form.
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Lowes reviews: (74)
Authentic experiences shared by our community for your benefit.
Delivery of Appliances
Complaint from 50032371101722 on 29 October 2022 about Lowes.
Hello, I do not complain but is imperative that you are made aware of the very unprofessional and upsetting service that I received. I purchased a washer and dryer on October 17, 2022 to have delivery on October 20, 2022. On... Read more
Double charge
Complaint from Annie1995 on 27 October 2022 about Lowes.
I have spent hours on the phone with Lowes Customer Care and my bank yesterday and today due to 2 holds of $643.42 on my bank account for 1 order! Lowe's said the release of the first hold was requested... Read more
Left new fridge in garage
Complaint from msepi on 09 October 2022 about Lowes.
Two guys who reeked of pot wheeled the fridge into the garage and said they could not get it through the door. We offered another entry route that would have required bringing it up 9 steps. They said they would... Read more
Not able to purchase an item and no solution suggested
Complaint from MG6 on 30 September 2022 about Lowes.
Made an attempt to purchase a home remodeling magazine and was told I could not purchase the magazine because the item number was not working. A manager was later involved and the response was the same. A stack of magazines was... Read more
Still waiting for cabinet delivery over 6 months
Complaint from Jim Gaudette on 15 September 2022 about Lowes.
We ordered over 8 k in cabinets on April first 2022 . As of the 3rd delivery of wrong sized cabinets the store employees hang up on us . Manager wont call back. The cabinets arent here but the bill... Read more
Terrible Customer Service
Complaint from random1961 on 26 August 2022 about Lowes.
We ordered a refrigerator online on Aug.15th, was given a delivery date of Aug. 30th. We called in on Aug. 20 to change Delivery date to Aug. 25th, which was made and ed. On Aug 24th we received a ation... Read more
JOB NOT COMPLETE
Complaint from WOOD FLOOR on 26 August 2022 about Lowes.
3 WEEKS PAST JOB NOT FINISHED BECAUSE OF A MEASUREMENT ERROW BY LOWES, I CALL OVER AND OVER AND GET DIFFERENT RESONS SUPPOSED TO HAVE BEEN TAKEN CARE OF A WEEK A GO DIFFERENT DEPTS. SAY WE CALL YOU... Read more
New Refrigerator Missing Factory Parts....
Complaint from James Swickard on 23 July 2022 about Lowes.
This letter written yesterday explains accurately the mishandling of my complaint to Mr. Molina (store manager) and after no less than 20 calls to the store and several visits they have denied a refund or repair of the refrigerator from... Read more
delivery item was out of stock
Complaint from sixpack 1 on 13 July 2022 about Lowes.
refrigerator was ordered 0n 71022 to be delivered 71222 never arrived called on the phone over 1 hr. said it was out of stock when i ordered it they said they had it now it is suppose to be... Read more
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