While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Lowes over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 24, 2024
Do you have a dispute or had a bad customer experience with Lowes? Submit your Lowes complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 12 complaints about Lowes over the last 12 months. The graph below shows a monthly breakdown.
Curious about Lowes's track record in addressing complaints within the Household Goods, Interior shops category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Lowes. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Lowes by calling 1-800-445-6937. If you want to reach out to Lowes through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Big Boy on 15 April 2022 about Lowes.
I purchased fencing On January 12th to be installed. As of April 13th, I have spent over 185 minutes on the phone, that is 3 hours and 15 minutes doing work that Lowes should be doing for me. I found... Read more
Complaint from redcar27030@gmail.com on 12 April 2022 about Lowes.
On March 10th 2022 we purchased a Samsung refrigerator from Lowes store 0480 on University Pkwy Winston Salem NC to be delivered on March 20th. The store told us the delivery people would hookup to our existing water line... Read more
Complaint from Mary Reiter on 28 March 2022 about Lowes.
I went to the champaign store on March 16th, purchased a toilet, paid to have it installed and picked up. I have never heard from the store about an installation date. I have called talked to several people and they... Read more
Complaint from Curry on 20 March 2022 about Lowes.
In December 2021 I paid to have a door measured at 551 Pier Ct, Virginia Beach,VA. On January 14th a Lowe’s Representative in the Door Department advised me which door was required. I then ordered and paid for the recommended... Read more
Complaint from garjoncollins on 01 March 2022 about Lowes.
I was sold an item online. When I brought it home, parts were missing. I called to the store the person who answered the phone placed me on hold and never came back to the phone. I have a wet... Read more
Complaint from jeannee01 on 28 February 2022 about Lowes.
I had been a loyal customer of Lowe's for many years. I have notice a decline in their customer service over the past couple years. Of course we blame it on Covid but if your an Established business such as... Read more
FINAL NOTICE FOR REFUND BEFORE LEGAL ACTION IS FILED Please see the attached documents. I ordered a washer for my stepmother. The washer did not work it was picked up on Jan. 6, 2022 (see attached pick-up slip). Ordered online... Read more
I need a hot water heater. I talked to Sam at Lowes Pueblo CO and he assisted me. Very nice guy. I was ready to buy the hot water heater but I also needed it installed. Sam organized the installation... Read more
Complaint from Linda Oakes on 26 December 2021 about Lowes.
Order placed for white chair … I arrived and is NOT white, it’s a sad yellow cream. Read more
Complaint from tom johnson on 23 December 2021 about Lowes.
when to but lumber and supplies, first no one in lumber to help me, had to get hardware person to help me load, then picked up a tarp which price on shelf matched on tarp was a $10 difference... Read more
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