While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Kiwi.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 1, 2024
Do you have a dispute or had a bad customer experience with Kiwi.com? Submit your Kiwi.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 40 complaints about Kiwi.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about Kiwi.com's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Kiwi.com. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Kiwi.com by calling 1-202-844-4159. If you want to reach out to Kiwi.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from E Hearte on 28 April 2023 about Kiwi.com.
I booked a trip with Kiwi in 2021 and paid the baggage fees through them. Before the trip Kiwi emailed me to say I needed to pay the baggage fees again at the airport and that I would be reimbursed.... Read more
Complaint from Djstank on 23 April 2023 about Kiwi.com.
For over a month now I have been in contact with kiwi.com. I have spoken to roughly 20 agents, been promised a callback by a manager who never called, and now I am being ignored by the manager who was... Read more
Complaint from Ahmedhosni92 on 23 April 2023 about Kiwi.com.
I have an issue with Kiwi, as they offered through search fake prices or not updated prices, I booked the first time they cancelled my flight and informed me of two options 1- Refund money to your bank, but the... Read more
Complaint from Manuel Ortiz on 07 April 2023 about Kiwi.com.
BEWARE!!! KIWI.COM a bunch of thieves!!! DON'T USE THIS SITE!!!! I booked a roundtrip ticket using kayak.com and they sent me to kiwi.com. After several weeks I received a notification that my outgoing flight was changed for an earlier hour and... Read more
Complaint from Chamin on 05 April 2023 about Kiwi.com.
I bought an AirAsia return ticket to travel from Singapore to Sri Lanka through kiwi.com and in the counter at Singapore terminal 4, they refuse the ticket and and ask me to book a new ticket if I want to... Read more
Complaint from Kslijper on 10 March 2023 about Kiwi.com.
I have asked to cancell my flight which is three weeks from now and they are refusing to refund me. Read more
Waiting for a 5 months for s refund of a flight that got canceled. My girlfriend at the same flight got the refund 3 months ago. I'm still waiting. Read more
Complaint from Cachon619 on 07 March 2023 about Kiwi.com.
On February 15th, 2023, I received news that my mother passed away in Vietnam. I booked an emergency flight via Kiwi.com departing from the USA to Vietnam within hours. On February 25th, 2023, I arrived at SGN airport... Read more
I mistakenly pressed purchase button without checking right airport and time. Then Kiwi website was still processing. So I pressed cancellation button but Kiwi website kept giving me error messages. It said something like 1440. error. Anyway,... Read more
Complaint from Kiwirippedoff on 18 February 2023 about Kiwi.com.
A fraudulent charge on my card to fiji from Los Angeles. As soon as I saw it on my card I called to dispute it. Dispute declined by the bank. Found a chat bot on kiwis website and they are... Read more
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