Kiwi.com complaint: Peanut Allergy Complete lack of customer care

For over a month now I have been in contact with kiwi.com. I have spoken to roughly 20 agents, been promised a callback by a manager who never called, and now I am being ignored by the manager who was meant to be helping me.

I am severely allergic to peanuts and nuts, as you might understand, flying is a serious issue for this. Kiwi was made very aware of my condition but failed to pass on the information I had provided. This meant I was almost denied boarding to a flight, I had to lie about my condition to board.

Kiwi has asked for medical proof, which I provided, but even this was not enough. They are telling me now that my safety cannot be guaranteed as kiwi does not take responsibility for anything past booking.

I have multiple photos, videos, call logs and any other information or proof you may need. I cannot upload more than one document so please let me know where I can send all the proof I have. Thank you.