We accidentally loaded 44.50 on my fiance's card. We contacted them several times for help getting the money back. We provided all required documentation and they refuse to give us our money back. Read more
GO2bank complaints
GO2bank Complaint Sentiment: Negative
Our sentiment meter has identified a 33% increase in complaints about GO2bank over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering GO2bank's offerings.
Sentiment data last updated on April 28, 2024
GO2bank complaint process
Do you have a dispute or had a bad customer experience with GO2bank? Submit your GO2bank complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of GO2bank.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional GO2bank complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about GO2bank?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
GO2bank complaints chart
We have received 139 complaints about GO2bank over the last 12 months. The graph below shows a monthly breakdown.
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GO2bank complaint statistics
Curious about GO2bank's track record in addressing complaints within the Banks category? Dive into the all-time complaints data right here!
298
Total complaints
298
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
298 ratings
How to contact the customer service of GO2bank?
Below, you will find the contact information for the complaint department of GO2bank. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
855-459-1334
Webcare email:
support@go2bank.com
Corporate HQ address:
P.O. Box 1070, West Chester, OH 45071
Contact form:
The corporate office of GO2bank is located at P.O. Box 1070, West Chester, OH 45071. You can contact the customer service of GO2bank by calling 855-459-1334. For GO2bank support through email, send your inquiry to support@go2bank.com. If you want to reach out to GO2bank through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
GO2bank reviews: (298)
Authentic experiences shared by our community for your benefit.
G02 bank double charger
Complaint from Latinoman on 12 January 2022 about GO2bank.
Go2 double charger. Insteady of $10.33 the charger me $20.66 and three differant transcation....on 3 of dec follow ;transcation 1. $2.00 2. 8.33 3. 10.33...took out of my account... Read more
300$ Locked Card
Complaint from CBDenison on 31 December 2021 about GO2bank.
I deposited 300$ on my card and it has not been processed and deposited into my account, on top of that the card is locked. I am not the only one…there are thousands of people complaining online and going through... Read more
Can’t transfer money
Complaint from 12345678 on 31 December 2021 about GO2bank.
I can’t transfer money from in and out of my savings. I’ve heard others say their card is locked and they can’t unlock it. This has been a problem for 5 hours now. Read more
Mistreated
Complaint from Jolly99 on 31 December 2021 about GO2bank.
It started with a charge from people records.com that I didn't make. A 1 dollar charge. I called and reported the charge and they canceled the card and I filed a dispute. A day or two later another... Read more
Worse Customer Service of my life
Complaint from Jasmine_C on 18 December 2021 about GO2bank.
I made an account on the 8th of December and it’s the 18th. I got my recent paystub sent there but I didn’t have a card yet to complete my registration. They can’t give me a estimation or a temp... Read more
Locked out of my account
Complaint from Crystal Mustain on 13 December 2021 about GO2bank.
My problem is they locked me out of my account they said that I'm not who I am and I sent them my ID and they Said that they couldn't verify it and now they want a copy of my... Read more
They locked my Debit Card
Complaint from Tbrillo2000 on 11 December 2021 about GO2bank.
They locked my account and won't give me access to the account after 3 days of calling and asking why. They won't release my money claiming I didn't give them all the information they needed. I gave them my Name... Read more
Go 2 Bank gave my stimulus check to someone else.
Complaint from Girlnurse96 on 11 December 2021 about GO2bank.
We were notified that we would receive the 3rd stimulus check on March 17, 2021 but the account number was wrong. After filing tracking two times I was told which bank it was sent too. I called customer service and... Read more
WITHHOLDING FEDERAL INCOME TAXES
Complaint from MrsRobinson84 on 09 December 2021 about GO2bank.
GO2BANK HAS HAD MY FEDERAL INcOME TAXES SINCE APRIL OF 2021. I COULD NO LONGER REMEBER NOR DID I HAVE ACCESS TO THE ACCOUNT THAT IT WENT INTO. I DO ON THE OTHER HAND HAVE AN ACTIVE CARD THROUGH THEM... Read more
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