Stole my money
Complaint from Dbuonagurio on 03 March 2022 about GO2bank.
I deposited 400$ into my account n it’s not thrtr I have transaction id number they screwed up Read more
GO2bank complaints
GO2bank Complaint Sentiment: Negative
Our sentiment meter has identified a 33% increase in complaints about GO2bank over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering GO2bank's offerings.
Sentiment data last updated on April 28, 2024
GO2bank complaint process
Do you have a dispute or had a bad customer experience with GO2bank? Submit your GO2bank complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of GO2bank.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional GO2bank complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about GO2bank?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
GO2bank complaints chart
We have received 139 complaints about GO2bank over the last 12 months. The graph below shows a monthly breakdown.
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GO2bank complaint statistics
Curious about GO2bank's track record in addressing complaints within the Banks category? Dive into the all-time complaints data right here!
298
Total complaints
298
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
298 ratings
How to contact the customer service of GO2bank?
Below, you will find the contact information for the complaint department of GO2bank. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
855-459-1334
Webcare email:
support@go2bank.com
Corporate HQ address:
P.O. Box 1070, West Chester, OH 45071
Contact form:
The corporate office of GO2bank is located at P.O. Box 1070, West Chester, OH 45071. You can contact the customer service of GO2bank by calling 855-459-1334. For GO2bank support through email, send your inquiry to support@go2bank.com. If you want to reach out to GO2bank through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
GO2bank reviews: (298)
Authentic experiences shared by our community for your benefit.
Account locked
Complaint from Lanisemarie94 on 02 March 2022 about GO2bank.
My account was locked on February 25th for my tax refund being deposited in to it. I was able to send in copies of my ID on the 28th. I was told by multiple reps my account would be unlocked... Read more
LOCKED ACCOUNT CREDIT IS DOWN NOW.
Complaint from Bigapple3 on 02 March 2022 about GO2bank.
They locked my accounts due to fraudulent activity, then switched it up to, they can't verify my identity. They're still giving me the run around after months and my credit card is on that account and I can't access anything.... Read more
No refund issues
Complaint from Rhubbard on 26 February 2022 about GO2bank.
The irs website stated my tax refund was released to be deposited on 224 to go 2 bank via direct deposit. It sisnt post. I contacted irs back and had a phone conversation who assured me it was. When I... Read more
Lock my account
Complaint from Queen1nett@gmail.com on 25 February 2022 about GO2bank.
Lock my account. The account was locked after I was at the apple store in making a purchase for a iPhone for $1000. I received a FRAUD ALERT TEXF asking if was making a purchase a the apple store... Read more
Stealing money
Complaint from Greg0405 on 20 February 2022 about GO2bank.
3 months ago I got a Go2bank card and loaded $500 dollars on it. Then I could not access my money. They told me I could withdraw and use it in the store but lied. Then somehow my card had... Read more
Fraudulent charges on my card
Complaint from hankt62 on 09 February 2022 about GO2bank.
i have reported fraudulent charges on my card to them and out of 1000 dollars i got back 250 i thank and they said that the matter had been closed and now have more charges on my card and they... Read more
refund of bogus charge on my debit card for $240.
Complaint from rickish2009@comcast.net on 03 February 2022 about GO2bank.
This dispute has been over 1 month and I keep on getting that the resolution team is still working on it. What gives here. VMOVimeo PRO Back $240.00 Type purchase Date January 2, 2022 Location 646-470-8422, NY Status Posted Read more
Refuse to refund
Complaint from LilMoe on 29 January 2022 about GO2bank.
Hi this has been going on for about almost 4 months already and not cool anymore i have call customer service and even chat online but they just keep lying this is how it start i create an account waited... Read more
I apiffany had called and put in multiple of dusputes and even given go 2bank police repoer and even provited them with the ftc report about my student loan money that i didnt received my school bank had deoosited the... Read more
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