GO2bank Complaint Sentiment: Neutral

Our sentiment meter has detected that GO2bank complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +14%. While some customers might experience challenges with GO2bank, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 26, 2024

GO2bank complaint process

Do you have a dispute or had a bad customer experience with GO2bank? Submit your GO2bank complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of GO2bank.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional GO2bank complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about GO2bank?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

GO2bank complaints chart

We have received 139 complaints about GO2bank over the last 12 months. The graph below shows a monthly breakdown.

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GO2bank complaint statistics

Curious about GO2bank's track record in addressing complaints within the Banks category? Dive into the all-time complaints data right here!

298
Total complaints
298
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 298 ratings

How to contact the customer service of GO2bank?

Below, you will find the contact information for the complaint department of GO2bank. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
855-459-1334
Webcare email:
support@go2bank.com
Corporate HQ address:
P.O. Box 1070​, West Chester, OH 45071
Contact form:

The corporate office of GO2bank is located at P.O. Box 1070​, West Chester, OH 45071. You can contact the customer service of GO2bank by calling 855-459-1334. For GO2bank support through email, send your inquiry to support@go2bank.com. If you want to reach out to GO2bank through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

GO2bank reviews: (298)

Authentic experiences shared by our community for your benefit.

Lost Funds

Complaint from Tiffany2024 on 17 April 2024 about GO2bank.

Used this debit card for a deposit back in March and they lost it and it's not showing up on my transactions and have never been refunded even though merchant has told me multiple times the deposit was released and... Read more

Comments: 0
Rating:

I file complaint never received answer

Complaint from Lswenson47 on 13 April 2024 about GO2bank.

I was scammed by mail company for rental car. They asked me to get bank card prepaid bank to go purchase $317 and was scam. I file a complaint with the bank to go. They gave me a reference number... Read more

Comments: 0
Rating:

Customer service

Complaint from Butterflyqt on 04 April 2024 about GO2bank.

I was trying to simply add my debit card to Google pay at the end of set up it asked how would you like to verify? It then gave me 2 options 1 by phone number(contact your bank if out of... Read more

Comments: 0
Rating:

Return Fraud

Complaint from Worst card.. on 02 April 2024 about GO2bank.

I had my debit card stolen made a police report did everything dispute. My money was returned then the bank took it back.. I will contact my personal attorney if I can't get this settlement taken care of ASAP Read more

Comments: 0
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Stole my money

Complaint from Sonnie smith on 28 March 2024 about GO2bank.

GO2bank stole my money I had 405$ in my account I made a 105$ money transfer to another bank account I check my go2 account why do I only have 297$? Okay cool then I go to sleep now I... Read more

Comments: 0
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SSI BENEFITS IN ACCOUNT LOCKED

Complaint from Rena Romero on 08 March 2024 about GO2bank.

I got a transfer from one bank account. Go2bank 🖤 cked my account and does not want to release my disabled my benefits. I want my funds . Go2bank has no right to hold my money. Read more

Comments: 0
Rating:

Took my money

Complaint from Erika gragg on 08 March 2024 about GO2bank.

I called in to the Go2Bank several days in a row and they said conversations are recorded so Im sure they can go back and listen to the calls and will see where I spoke to several agents and can... Read more

Comments: 0
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They won’t unblock my account

Complaint from DParker@1974 on 06 March 2024 about GO2bank.

I was in the store purchasing a drink and was getting cash back for $100 Go2bank declined my transaction and then blocked my account, I have since then sent in althe documents requested over 10 times, I even received an... Read more

Comments: 0
Rating:

Stole my TAX REFUND

Complaint from zahgotah00004 on 27 February 2024 about GO2bank.

I recently got my refund deposited to my go-to bank account which I never received the card for since opening a couple years back so they mailed me a new card which I never got and during this time I... Read more

Comments: 0
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