While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about DHgate.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 28, 2024
Do you have a dispute or had a bad customer experience with DHgate.com? Submit your DHgate.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of DHgate.com.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional DHgate.com complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 34 complaints about DHgate.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about DHgate.com's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of DHgate.com. To amplify the impact of your complaint, please use our complaint form.
The corporate office of DHgate.com is located at 2 Huayauan Rd, Haidian District, Beijing, China. You can contact the customer service of DHgate.com by calling +86-108-225-7676. For DHgate.com support through email, send your inquiry to service@dhgate.com. If you want to reach out to DHgate.com through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Authentic experiences shared by our community for your benefit.
Complaint from Redhead8448 on 28 June 2021 about DHgate.com.
On May 13, my Bank of America Visa was charged $264.04 by DHgate. I saw the charge on my statement and knew it was not made by me so I put it in dispute. My credit card company said that... Read more
Complaint from wilkv3 on 28 June 2021 about DHgate.com.
I have been trying for 2 months after receiving my order to return the item and get a full refund. I sent pictures to the Seller as well as DHGate customer service online chat. The pictures clearly shows the poor... Read more
Complaint from Loco on 21 June 2021 about DHgate.com.
Hey guys, I’ve made a purchase online via dhgate website I paid in full received an order number. I now look there’s nothing in the system. I’ve got a screenshot proof to show you and also bank statements to show... Read more
Complaint from 111thevoice on 19 June 2021 about DHgate.com.
I placed an order for 40 scarves from a DHGATE seller called wjcstore. The total cost was $44.80. I paid and was contacted a couple of days later by the seller stating there was an error in the charge and... Read more
Complaint from sanacheemaa on 19 June 2021 about DHgate.com.
I purchased a purse and never received it. Now it is as if I never bought it at all, but the charge remains on my card. Read more
Complaint from Claire2715 on 19 June 2021 about DHgate.com.
I have placed an order for 2 pairs of trainers. No email ation but they have taken the money from my account. No orders showing on my account. I did order as a guest Read more
Complaint from Jhbrown05 on 19 June 2021 about DHgate.com.
I ordered 2 separate orders online 3231966802 and $29.25 and $23.40 charged to my card and I no longer have the card. Read more
Complaint from Famtah2003 on 18 June 2021 about DHgate.com.
Hi, I have order a dress from elegant dress, order 3330519902 to be shipped to my address: 68 Linnet street Bayonne, NJ 07002 I see that the dress was delivered to a different address (see picture attached). I want a full refund, I don’t... Read more
Complaint from Hairlosssolutions on 17 June 2021 about DHgate.com.
We discussed for a long time to be clear on what I wanted to order. I made my payment and a few days later which is today they send me photos of the bags I ordered in bags instead of the... Read more
Complaint from Bhm317 on 15 June 2021 about DHgate.com.
I ordered 5 pairs of shoes and only received 2 pairs and have not gotten the rest and it’s been 3 months and they keep saying it’s been delivered and I have not received anything else outside the 2 pairs... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
