DHgate.com Complaint Sentiment: Neutral

Our sentiment meter has detected that DHgate.com complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with DHgate.com, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

DHgate.com complaint process

Do you have a dispute or had a bad customer experience with DHgate.com? Submit your DHgate.com complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of DHgate.com.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional DHgate.com complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about DHgate.com?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

DHgate.com complaints chart

We have received 34 complaints about DHgate.com over the last 12 months. The graph below shows a monthly breakdown.

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DHgate.com complaint statistics

Curious about DHgate.com's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!

286
Total complaints
285
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 286 ratings

How to contact the customer service of DHgate.com?

Below, you will find the contact information for the complaint department of DHgate.com. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+86-108-225-7676
Webcare email:
service@dhgate.com
Corporate HQ address:
2 Huayauan Rd, Haidian District, Beijing, China
Contact form:

The corporate office of DHgate.com is located at 2 Huayauan Rd, Haidian District, Beijing, China. You can contact the customer service of DHgate.com by calling +86-108-225-7676. For DHgate.com support through email, send your inquiry to service@dhgate.com. If you want to reach out to DHgate.com through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

DHgate.com reviews: (286)

Authentic experiences shared by our community for your benefit.

Unfulfilled Order

Complaint from thecrown on 12 July 2021 about DHgate.com.

I was charged on June 2nd for an order that was placed but I never received a ation number or any order updates from the seller. I’ve tried several times to contact customer service and have not been able to... Read more

Comments: 0
Rating:

Scam

Complaint from Jkane1999 on 09 July 2021 about DHgate.com.

Sent back an item but used the wrong order number by accident as I had 2 different documents, found out I was out of time but still contacted the seller to see if I could get my money back if... Read more

Comments: 0
Rating:

No Order Confirmations received

Complaint from Adyorough on 09 July 2021 about DHgate.com.

I ordered 2 items from 2 separate sellers on 74. The payment of $74 was deducted and posted to my account but I have stil not received an order number or ation. Read more

Comments: 0
Rating:

Shipping Fee refund

Complaint from Cerious on 08 July 2021 about DHgate.com.

I have been waiting since April, 2021 for a shipping fee refund that was the agreement per DH Gate arbitrationresolution. I have sent countless emails to customer service. I have sent countless requests to seller with no response. Customer service... Read more

Comments: 0
Rating:

Refund

Complaint from Chloehp on 08 July 2021 about DHgate.com.

I submitted a complaint against a seller as the item I received was not as described nor the same as photos. After a long battle I received a refund and returned the item. I paid approx £20 postage and was told... Read more

Comments: 0
Rating:

Cancelled order

Complaint from alinur.nure on 07 July 2021 about DHgate.com.

So I was ordering these pair of airpod pros, for about 30 euros I would say (5 days ago). Soon after an email saying that my order has been cancelled was sent to me. So naturally you would think that... Read more

Comments: 0
Rating:

never got merchandise

Complaint from aviator81t@gmail.com on 06 July 2021 about DHgate.com.

Paid over 1000 dollars for a pair of Foo Dogs and never received. Have emailed 3 times so far with no response. Read more

Comments: 0
Rating:

Charged credit card, said payment declined

Complaint from Nicky.0404@hotmail.com on 05 July 2021 about DHgate.com.

I was trying to purchase a luxury hand bag and everytime I would try and make the payment it would say payment declined, I tried 3 times and all three times it said payment declined but it still charged to... Read more

Comments: 0
Rating:

Fraudulent charge by DHGate to my credit card

Complaint from Redhead8448 on 28 June 2021 about DHgate.com.

On May 13, my Bank of America Visa was charged $264.04 by DHgate. I saw the charge on my statement and knew it was not made by me so I put it in dispute. My credit card company said that... Read more

Comments: 0
Rating:

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