British Airways Complaint Sentiment: Neutral

Our sentiment meter has detected that British Airways complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with British Airways, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 18, 2024

British Airways complaint process

Do you have a dispute or had a bad customer experience with British Airways? Submit your British Airways complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of British Airways.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional British Airways complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about British Airways?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

British Airways complaints chart

We have received 3 complaints about British Airways over the last 12 months. The graph below shows a monthly breakdown.

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British Airways complaint statistics

Curious about British Airways's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!

42
Total complaints
42
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 42 ratings

How to contact the customer service of British Airways?

Below, you will find the contact information for the complaint department of British Airways. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+44203-250-0145
Contact form:

You can contact the customer service of British Airways by calling +44203-250-0145. If you want to reach out to British Airways through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

British Airways reviews: (42)

Authentic experiences shared by our community for your benefit.

Delayed Baggage with no support

Complaint from Christine Zimbler on 02 October 2023 about British Airways.

We flew with British Airways from JHB to Chicago on 20 September, with a connecting flight in London. Upon arrival in Chicago we were informed that our luggage did not arrive with us. We immediately reported the lost baggage but that... Read more

Comments: 0
Rating:

I need a voucher extenstion period

Complaint from Lia01 on 03 March 2023 about British Airways.

Dear British Airways, I have an e-voucher from a covid period ticket that was canceled and I see that I can pay or part-pay for flights that depart and return by 30 September 2023. I also have 1,514 that should expire... Read more

Comments: 0
Rating:

Lost Luggage

Complaint from Emma Kawamura on 28 December 2022 about British Airways.

We boarded a plane from Manchester to Heathrow and then travelling from Heathrow to Japan. British Airways did not load our luggage on the plane at Manchester. We are travelling with an 8 month old baby and only have... Read more

Comments: 0
Rating:

Passport not stamped

Complaint from Katheryn on 20 August 2022 about British Airways.

Booking Ref. 3XRWPT. When I got off your flight BA-143 from London, at 2:00 AM, July 10, I was not taken by your porter to immigration to have my 5-year evisa stamped into my passport. Instead, I... Read more

Comments: 0
Rating:

bad seats sold wrongly

Complaint from dtp1960 on 10 August 2022 about British Airways.

I am contacting you after having recently flown on AA 67 sold as BA 1557 from Barcelona to New York, I purchased seats for my husband and myself for an extra £81 each, the ticket sales strongly implied that you... Read more

Comments: 0
Rating:

CHEATING ME OUT OF REFUND

Complaint from CDL52 on 01 August 2022 about British Airways.

BA is trying to cheat me out of a refund. BA cancelled 3 of our 4 flights to Ireland. They rebooked us at their discretion, which would have caused us to miss the first 1 12 days of... Read more

Comments: 0
Rating:

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