While British Airways is a well-established airline with a strong global presence, complaint data from our community highlights several recurring issues that customers frequently face. The most common complaints include issues with delayed or lost baggage, difficulties obtaining refunds despite approval, and unresponsive or unhelpful customer service. Customers also report problems with canceled flights, inadequate communication, and malfunctioning in-flight amenities.
To avoid these issues, we strongly advise customers to keep thorough records of all transactions and communications with the airline, ensure travel insurance covers potential disruptions, and monitor their booking and flight status closely. If problems arise, act promptly by contacting customer service and documenting everything to support your case.
Do you have a dispute or had a bad customer experience with British Airways? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to British Airways.
Our sentiment meter has detected that British Airways complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with British Airways, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about British Airways over the last 12 months. The graph below shows a monthly breakdown.
Curious about British Airways's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of British Airways. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of British Airways by calling +44203-250-0145. If you want to reach out to British Airways through their own website, you can use their contact form.
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Helpful experiences shared by verified British Airways customers. Search, discuss and connect with other people in our community.
Complaint from Christine Zimbler on 02 October 2023 about British Airways.
We flew with British Airways from JHB to Chicago on 20 September, with a connecting flight in London. Upon arrival in Chicago we were informed that our luggage did not arrive with us. We immediately reported the lost baggage but that... Read more
Complaint from Sadero on 02 October 2023 about British Airways.
I flew to Aberdeen in may. Bags never arrived I was on holidays - I incurred expenses. £147. After many many portal filings they finally approved a refund on 21/8/ 23. They are now abusing me with bogus responses... Read more
Complaint from ka_groen on 07 June 2023 about British Airways.
I am having a serious and frustrating situation with lost baggage that has been leading me to pull my hair out since Thursday. Here is the series of events over the past week 1. BA lost three bags on a... Read more
Complaint from Lia01 on 03 March 2023 about British Airways.
Dear British Airways, I have an e-voucher from a covid period ticket that was canceled and I see that I can pay or part-pay for flights that depart and return by 30 September 2023. I also have 1,514 that should expire... Read more
Complaint from Emma Kawamura on 28 December 2022 about British Airways.
We boarded a plane from Manchester to Heathrow and then travelling from Heathrow to Japan. British Airways did not load our luggage on the plane at Manchester. We are travelling with an 8 month old baby and only have... Read more
Complaint from Katheryn on 20 August 2022 about British Airways.
Booking Ref. 3XRWPT. When I got off your flight BA-143 from London, at 2:00 AM, July 10, I was not taken by your porter to immigration to have my 5-year evisa stamped into my passport. Instead, I... Read more
Complaint from Jim VB on 15 August 2022 about British Airways.
My wife and I were on a return flight from the UK to the US: BA 67 on 12 August 2022. I was in Seat 11G. We departed on time for an approximate 8-hour flight. We had purchased Business... Read more
Complaint from dtp1960 on 10 August 2022 about British Airways.
I am contacting you after having recently flown on AA 67 sold as BA 1557 from Barcelona to New York, I purchased seats for my husband and myself for an extra £81 each, the ticket sales strongly implied that you... Read more
Complaint from CDL52 on 01 August 2022 about British Airways.
BA is trying to cheat me out of a refund. BA cancelled 3 of our 4 flights to Ireland. They rebooked us at their discretion, which would have caused us to miss the first 1 12 days of... Read more
Complaint from christine latham on 01 August 2022 about British Airways.
hello i have been trying for weeks tospeak to your team re changing my password so i can acces my avios account i would like to spend some on a weekend away but your site is awful i know all... Read more
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