British Airways complaint: Inoperative Business Class Seat (malfunctioned)

My wife and I were on a return flight from the UK to the US: BA 67 on 12 August 2022. I was in Seat 11G. We departed on time for an approximate 8-hour flight. We had purchased Business Class seats in order to lay flat and sleep through the majority of the flight – something we normally do for overseas flights greater than 6 hours.

One hour into the flight when the meal was served, I asked the Flight Attendant to demonstrate how to lower the seat and headrest as I was unable to get it to recline. She tried several times; called a second Flight Attendant and neither could get the seat to lower electronically or manually. She reported it to her manager and said ta trouble ticket would be submitted for Seat 11G and that I could file a complaint online once I got home. Apparently since the flight was sold out, I was not offered another seat in Business Class.

I spent the entire 8 hours of the flight sitting upright, unable to raise my legs or lower the back of the seat. I was very uncomfortable, and I was not able to sleep at all. I may as well have sat in Economy Class.