British Airways Complaint Sentiment: Neutral

Our sentiment meter has detected that British Airways complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with British Airways, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 25, 2024

British Airways complaint process

Do you have a dispute or had a bad customer experience with British Airways? Submit your British Airways complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of British Airways.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional British Airways complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about British Airways?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

British Airways complaints chart

We have received 3 complaints about British Airways over the last 12 months. The graph below shows a monthly breakdown.

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British Airways complaint statistics

Curious about British Airways's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!

42
Total complaints
42
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 42 ratings

How to contact the customer service of British Airways?

Below, you will find the contact information for the complaint department of British Airways. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+44203-250-0145
Contact form:

You can contact the customer service of British Airways by calling +44203-250-0145. If you want to reach out to British Airways through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

British Airways reviews: (42)

Authentic experiences shared by our community for your benefit.

travel voucher for canceled ticket

Complaint from Dkf on 07 January 2022 about British Airways.

RE: Q68RBA (British Air), ZEFADC (American Airlines) To Whom It May Concern: After speaking with Anajali, ext. 6433, on December 30, 2021, I have a serious concern about the mishandling of the following situation: « Reservation (round trip, Dec 14-Jan 4... Read more

Comments: 0
Rating:

Cancelled Flight without informing customer

Complaint from Monika Manne on 28 December 2021 about British Airways.

Good afternoon BA Customer Service Team, Id like to speak to you about my recent experience with flying with British Airways. my flight ation number was N6W4KU. I was suppose to fly out to LHR on Dec 10th at 5... Read more

Comments: 0
Rating:

Fraudulent, scam company

Complaint from Mlintrr on 23 November 2021 about British Airways.

I booked with a travel agent (Fly365) in November 2019 in Australia for a business class flight to London and Croatia, costing $12900. Due to COVID the flight was cancelled. A year ago BA ed I had a credit.... Read more

Comments: 0
Rating:

Unable to contact them re cancelled flight

Complaint from Gary 23 on 22 October 2021 about British Airways.

BA cancelled my flight on 21 September to Majorca. I have phoned every day since then on their customer support number only to be cut off after listening to their standard response. I also emailed them on 13 October and have not... Read more

Comments: 0
Rating:

Unfair pricing

Complaint from limey1942@hotmail.com on 14 October 2021 about British Airways.

I had booked British airways flight ref VDVOQP from Toronto to London on 6th Sept with a scheduled return flight for the 28th Sept. Unfortunately the return flight had to be cancelled due to being tested positive for covid. I re... Read more

Comments: 0
Rating:

reimbursement for extra expense due to cancellation

Complaint from Marzenna Jankowiak on 13 October 2021 about British Airways.

RE: Record locator: QBVTPG American Airline From: Marzenna Jankowiak Manhattan, Ks 66503 5604 High Meadow Circle E-mail: mjanko1@cox .net SirMadam, When I came to Manhattan, Kansas (MHK) airport I was told that my connecting flight from London to Warsaw (on British Airways) was canceled. This... Read more

Comments: 0
Rating:

Flight Cancellations

Complaint from Raouf Ghozzi on 14 September 2021 about British Airways.

My wife and I were due to return back home from Algeria to London in 2019. Our flight BA2547 was cancelled nearly 35 times, and we were told it was due to pandemic. Yet, for the last 89 months global... Read more

Comments: 0
Rating:

Mis sold holiday, very unhappy

Complaint from Lalapanzi1 on 12 September 2021 about British Airways.

I booked the SOCO hotel, St Lucia for 10 nights as a BA holiday package. A few days before the holiday, a rep called to say the hotel had not been built, I was told we were to... Read more

Comments: 0
Rating:

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