I posted deposit 10 hours ago and they have no idea where my money is nor are they giving any money to pay with Read more
BitStarz complaints
BitStarz Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about BitStarz over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 6, 2024
BitStarz complaint process
Do you have a dispute or had a bad customer experience with BitStarz? Submit your BitStarz complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of BitStarz.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional BitStarz complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about BitStarz?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
BitStarz complaints chart
We have received 29 complaints about BitStarz over the last 12 months. The graph below shows a monthly breakdown.
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BitStarz complaint statistics
Curious about BitStarz's track record in addressing complaints within the Gambling category? Dive into the all-time complaints data right here!
45
Total complaints
44
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
45 ratings
BitStarz reviews: (45)
Authentic experiences shared by our community for your benefit.
Late pay out
Complaint from Mbkmob on 23 July 2023 about BitStarz.
I have been waiting for over 36 hrs for a payout Read more
70 mbtc denied on cashout
Complaint from JJp11 on 23 July 2023 about BitStarz.
I deposited several thousand dollars playing with bitstarz casino prior to my bad experience with them never encountered any problem when cashing out any winnings however I experienced a period rather longer than others with no luck so my account... Read more
They took away my deposit method and won’t explain or tell me why.
Complaint from Madison55 on 15 July 2023 about BitStarz.
I can only use one method of putting money in casino. And that’s using bitcoin this just happened I made hundreds of e-transfers I deposit money every day for a year. Then all the sudden. They say u can only... Read more
encountered a game error that swiped my crypto(about 5000 doge) admitted the error was a real error then banned my account saying i had a gambling issue and refused to issue me my entitled refund
Complaint from ameenamohsen30 on 14 June 2023 about BitStarz.
encountered a game error that swiped my crypto(about 5000 doge) admitted the error was a real error then banned my account saying i had a gambling issue and refused to issue me my entitled refund on the base of them... Read more
Fraudulent accounts
Complaint from Jessdrew87 on 12 June 2023 about BitStarz.
A fraudulent account was made with my info I was completely unaware of. So when I tried to cash out $2050 on my birthday. They confiscated my winnings saying I breached contract by making duplicate accounts. However I did not... Read more
They'll gladly accept your deposit..
Complaint from Tigressmoon82 on 30 May 2023 about BitStarz.
I've played on bitstarz a few years back a couple of times never won anything so I closed the account. Fast forward a few years I stumble onto them again through an email to my new email address and forgetting... Read more
Confiscated winnings
Complaint from Randyjostalford on 14 May 2023 about BitStarz.
Long story short I was online gambling and the machine finely hit all in a short Amount of time this other account pops up with 300 euros on it I thought to my self that is we're that... Read more
Withdrawal sent to wrong Bitcoin address
Complaint from Kingrx on 10 May 2023 about BitStarz.
I copied my cash app Bitcoin address and pasted it in with my withdrawal request. I got the email to verify my Bitcoin address n assumed it was the correct 1 because I have no other info and my deposit... Read more
Closed account confiscated withdrawal
Complaint from GarnerMaybel on 23 April 2023 about BitStarz.
Hello there. I do not recommend bitstarz one bit. You will have no problem depositing but when it comes to withdrawing the fun stops. So I had a win of $408. Went to withdraw it and saw that it was cancelled even though it... Read more
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