Won’t pay after win
Complaint from Jtharden91 on 29 March 2024 about BitStarz.
Won after free spin and was told by Sean a bitstarz employee that I won’t be paid . Read more
BitStarz complaints
BitStarz Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about BitStarz over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 24, 2024
BitStarz complaint process
Do you have a dispute or had a bad customer experience with BitStarz? Submit your BitStarz complaint through our platform to support its escalation, prompting their customer service to resolve it.
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BitStarz complaints chart
We have received 29 complaints about BitStarz over the last 12 months. The graph below shows a monthly breakdown.
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BitStarz complaint statistics
Curious about BitStarz's track record in addressing complaints within the Gambling category? Dive into the all-time complaints data right here!
45
Total complaints
44
Open Complaints
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Complaints pending
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Complaints resolved
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45 ratings
BitStarz reviews: (45)
Authentic experiences shared by our community for your benefit.
They were happy to take my deposits but when I won they wouldn’t pay out.
Complaint from Bkstei on 06 March 2024 about BitStarz.
I deposited $500 total and won $2000. I tried to cash out $1000 of my winnings but they disabled my account stating I had multiple accounts. I was able to retrieve my second deposit of $296. They are a scam.... Read more
Bitstarz declining big winning withdrawals due to previous inactive closed account and denying players approval even after verification.
Complaint from DJDK651 on 06 February 2024 about BitStarz.
It's been near 6 months since I've had my new bitstarz account. Due to not having my old phone number for password recovery to my email address to reset the the password for my old bitstarz account. I have... Read more
Screwed me out money
Complaint from Thunderman0220 on 01 February 2024 about BitStarz.
There was currently a 25% return on all loses on table games this weekend. I deposited well over $1000 played only table games and lost all of it and this is what they’re trying to say. My win loss looks... Read more
Cash back promotion not honored
Complaint from Stan0610 on 07 January 2024 about BitStarz.
Hello , I am contacting you to raise a serious concern that you have not given me the 25% cash back on my losses , which according to the terms and conditions of the cash back promotion on 23-24 December 2023... Read more
Unpaid winnings
Complaint from Princekitten on 25 December 2023 about BitStarz.
I have signed up with bitstarz yesterday and played the 30 ndb spins, upon reaching the wager requirements and request nmy withdrawl of max 0.0028 btc I was told my device and ip address indicated I have multiple accounts which... Read more
BITSTARZ CLOSED MY ACCOUNT WHEN I ATTEMPTED TO WITHDRAW
Complaint from memadem on 24 December 2023 about BitStarz.
I had been using Bitstarz for several years with issues. On Friday 4th September 2020 I attempted a withdrawl from legitamtely won funds and bitstarsz ly closed my account without giving me any reason. They stated terms 3.5 Bitstarz.com reserves the... Read more
BitStarz is just robbing everyone now
Complaint from Ricky816 on 20 December 2023 about BitStarz.
I was on BitStarz site when it glitched.. I was in the middle of a bonus round hitting big wins about half way through and when it restored connection I was just disappointed because my balance was 0.000 and I... Read more
Stole my money
Complaint from Uncuffed on 13 December 2023 about BitStarz.
Bitstsrz stole my winnings. I won off of bonus spins . I played past the 49% wager amount multiple times. I hit two bonus rounds an in the middle of playing my.accoumt was suspended an funds gone. Yet it shows... Read more
$1300.00 in winnings removed without cause
Complaint from Mstandard on 12 December 2023 about BitStarz.
Last night I made a small deposit in Bitcoin at Bitstarz casino like I do pretty much every single day for over a year now. I was playing with the funds that I had deposited and noticed that... Read more
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