My complaint:
Dear Sir/Madam,
My mother (age 65) sold property for €110,000 to purchase an apartment in Cyprus as her only future source of rental income, as she receives no pension. From this amount, approximately €80,000 was transferred to me. During this period, I deposited €5,000 at Bitstarz.com and won approximately €20,000. Despite repeated withdrawal requests, Bitstarz unjustifiably delayed payment. I hold full written correspondence proving these delays.
I suffer from a diagnosed mental health condition (schizophrenia). During this clearly demonstrated period of vulnerability—and while Bitstarz withheld my winnings—I continued gambling and ultimately lost the entire €80,000 plus additional funds. I receive €850 per month in disability benefits, leaving both my mother and me in severe financial distress.
At the time part of these funds were lost, my account had already been excluded (banned), including during the loss of funds intended to purchase my sister’s flight ticket from South Africa to Cyprus. Bitstarz initially ed the exclusion and later reactivated my account. I possess emails ing the exclusion, the delayed €20,000 winnings, and Bitstarz’s apologies for payout delays.
Bitstarz / Gareton B.V. bears responsibility due to:
Unjustified payout delays
Failure in duty of care toward a medically vulnerable player
Allowing gambling activity on an excluded account
Negligent operational conduct
Had the winnings been released ly, these losses would not have occurred.
Bitstarz has made direct transfers to my Bank of Cyprus IBAN (including €4,000.00 and €911.91), ing traceability.
Without prejudice, I remain willing to resolve this amicably. The outstanding amount is €110,000 (128,877.33 USDT). If this is not settled within seven (7) days, I will initiate legal action seeking €250,000 without further notice. All rights reserved.
For clarity, I may have attempted to submit a South African passport copy at the time of exclusion linked to my sister’s ticket issue. However, no full KYC was completed or approved.
Bitstarz now claims I completed full South African KYC under the name George Antoni. I formally request that Bitstarz provide ALL KYC documentation allegedly held, including:
Proof of South African residential address
All supporting verification documents
Any internal verification logs ing approval
On a previous complaint forum (Casinomeister), Bitstarz provided only a passport copy and the case was closed. This is insufficient. Full documentation must be produced.
Thank you for your cooperation.
Kind regards,
Georgios
Suggested solution:
I will be happy when they prove their lies about me opening 2 accounts.
