While Amazon Music offers a vast library of music content and services, complaint data from our community has highlighted several recurring issues regarding recent changes to the platform. Common complaints include dissatisfaction with the shuffle-only feature that requires an upgrade to Unlimited to bypass, unauthorized additions to personal playlists, and the removal of purchased music from users' devices. Customers also report frustration with the user interface, lack of choice in music playback, and frequent service disruptions.
To avoid these issues, we recommend that customers thoroughly review the terms of service and subscription levels to understand the limitations and features available. Additionally, regularly back up your purchased music to avoid losing access and keep close track of any platform updates and changes that may affect your music experience.
Do you have a dispute or had a bad customer experience with Amazon Music? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Amazon Music.
Our sentiment meter has detected that Amazon Music complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Amazon Music, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
We have received 0 complaints about Amazon Music over the last 12 months. The graph below shows a monthly breakdown.
Curious about Amazon Music's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified Amazon Music customers. Search, discuss and connect with other people in our community.
Complaint from Julis on 09 June 2023 about Amazon Music.
I have been talking to amazon customer services on 3 different acastions I've been on the phone for three hours and still no help I don't have a contract with my amazon music alexa so I've been told I'm being... Read more
Complaint from GatitaMundial on 18 May 2023 about Amazon Music.
I’ve been unable to stream music for more than a month on Amazon Music. I’ve reached out to customer service four times regarding this issue and have been put through a rigorous troubleshooting protocol that takes over an hour each... Read more
Complaint from tiggerman2 on 10 March 2023 about Amazon Music.
I have been a Prime member since forever and was very happy with the prime music that was offered for free. For the past few months i was offered Music Unlimited which was nice but my free service expired... Read more
Complaint from SAK on 12 February 2023 about Amazon Music.
I resent how you've taken away basic features from Amazon Music, particularly when listening through Alexa. I pay enough already for Prime and I resent your trying to compel me to pay even more for Unlimited. It's stinks of... Read more
Complaint from Susann on 29 January 2023 about Amazon Music.
Amazon Music - Amazon you make more than enough money to let your customers have the old version of Amazon back. Was it as comprehensive a selection as others no, but it was a great perk that only Amazon could... Read more
Complaint from Fred Carl on 14 January 2023 about Amazon Music.
Amazon, I feel cheated by you (AGAIN!). 1st discontinuing the lifetime free cloud service of your Amazon Cloud Cam. That was nothing compared to your blatant cheating us out of our previously free included Prime Music. Yes,... Read more
Complaint from timinps on 14 January 2023 about Amazon Music.
I am totally disgusted by the change to Amazon Prime Music. I created playlists (taking hours on end), so I could play what I want to hear. Now with the update it plays all of these other songs... Read more
Complaint from Msellis51 on 24 December 2022 about Amazon Music.
Over a few years, I purchased 23 albums of my favorite music and had it downloaded for playing offline. The music was somehow deleted from my device and now I can't find it to download. Read more
Complaint from Skymuffin on 20 December 2022 about Amazon Music.
Disappointed in new Amazon Music Shuffle, asking more money to Upgrade to pay my own music. You already raised subscription of Amazon Prime and then screwed us on Music! Thinking about canceling Amazon Prime, it is not... Read more
Complaint from mque222 on 11 December 2022 about Amazon Music.
I used to love Amazon music. For the last few months, everything has changed for the worst. why are you doing this??? I don't want any extra music added to my personal playlist. Please remove all the songs you added to... Read more
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