Amazon Music complaint: Unwanted Change to Amazon Prime Music

Complaint from timinps reported on 14 January 2023 about Amazon Music

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I am totally disgusted by the change to Amazon Prime Music. I created playlists (taking hours on end), so I could play what I want to hear. Now with the update it plays all of these other songs that I don’t even WANT to hear. How would Amazon think this was a good idea. Now I have to keep listening to repeated ads from Alexa trying to get me to pay $8.99 per MONTH to upgrade and get it back to the way it was. I know the library of songs is larger, but I don’t care about that at ALL. My Amazon Prime membership is ending this month and NOW I’m not going to even renew it. BIG MISTAKE on their part.

Suggested solution:

Change it back to the way it was and ONLY advertise Upgrades by email, not during my Echo use. It is so annoying.

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