Our sentiment meter has detected that Amazon Music complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Amazon Music, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 6, 2024
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We have received 2 complaints about Amazon Music over the last 12 months. The graph below shows a monthly breakdown.
Curious about Amazon Music's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from babypookie12 on 11 December 2022 about Amazon Music.
I thought i had done something without knowing to my Amazon music lists but obviously it was Amazon who has done something to me!!! Is this change even legal i mean we do pay for the service and now... Read more
Complaint from Ianmc on 07 December 2022 about Amazon Music.
Me: I want to listen to a song. Amazon: Here's a TON of absolute garbage we think you should like instead. Pay me. Canceling Prime. Your T.V sucks big floppy donkey D's too. Read more
Complaint from KWatt734 on 04 December 2022 about Amazon Music.
I used to be able to pick songs I liked and make a play list with songs available in amazon prime, I no longer can do this. I prefer fewer songs that I can actually plan. Read more
Complaint from RobT2966 on 30 November 2022 about Amazon Music.
I am unhappy with the new mandatory shuffle of music on Amazon prime music. It is a very poor system blatantly designed to force customers to pay extra money for unlimited. I have been thinking of cancelling all Amazon and kindle... Read more
Complaint from Momslam3 on 26 November 2022 about Amazon Music.
I have spent hours curating my playlists. I have purchased the music I want to listen to. All of a sudden Alexis is playing garbage when I ask for my playlists. I don't want Amazon flipping unlimited I do... Read more
Complaint from Sgilwhite on 25 November 2022 about Amazon Music.
The Amazon music user interface on infotainment screens using android auto is diabolical. All users want is to access there downloaded music. Too many squares and nowhere is there a list of what you have downloaded like a normal music... Read more
Complaint from Mike Waite on 23 November 2022 about Amazon Music.
Why does Echo play “similar” music to the artist I requested? When I ask Echo to play a certain artist I want to hear that artist - not similar music. If this is not resolved soon I will no... Read more
Complaint from R ann on 18 November 2022 about Amazon Music.
The new update has rendered a formally wonderful music app to sheer frustration. Half my music playlist is not accessible; I can no longer play my favorites and some songs stay stuck on repeat. They appear to limit the playlist to... Read more
Complaint from MikeK on 10 November 2022 about Amazon Music.
For Amazon to tell customers that Amazon Music’s changes are an improvement (“Access to a much bigger catalog!”) is insulting, when you have forced sequencing on playlists, you can’t request individual songs that you’ve paid for and content that used... Read more
Complaint from ElizabethJW7 on 07 November 2022 about Amazon Music.
I spend a tremendous amount of money on Amazon—-over $20,000 a year. The least I can have is to be able to listen to the songs I want to listen to when I want to listen to them. This new... Read more
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