Our sentiment meter has identified a 100% increase in complaints about Air Transat over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Air Transat's offerings.
Sentiment data last updated on April 29, 2024
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We have received 4 complaints about Air Transat over the last 12 months. The graph below shows a monthly breakdown.
Curious about Air Transat's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Dissapointed Dave on 08 August 2022 about Air Transat.
Ref:Flight TS122, 01 May 2022. Upgraded flight to Club Class at increased cost, Services offered, Priority Boarding, Choice of on board Menue, Lounge facilities. None of these were provided. More value provided on return flight in Ecconomy. A registered letter was sent for... Read more
Complaint from Veryupsettraveller2022 on 06 August 2022 about Air Transat.
I am a disabled gentleman and the cabin crew took my and my families hand luggage and put in on the floor at our feet. This left no space for our feet at all. My wife pleaded my... Read more
Complaint from shawn_strat on 31 July 2022 about Air Transat.
I booked a trip to PVR from YUL from Dec 26 to Jan 9. The airline changed the dates to Dec. 24 to Jan 7. The say that since they sent an email to me in May with... Read more
Complaint from frustrated with airtransat on 20 July 2022 about Air Transat.
It's been 5 days that I can't contact the company and either get my luggage delivered to my address. Read more
Complaint from Jrmftng on 13 July 2022 about Air Transat.
The airliner lost my bag on either the flight from Amsterdam-Toronto or Toronto-Ottawa. I filed the irregularity report, but the employee did not enter my contact details correctly. After repeatedly telling them to change these contact details, they did it... Read more
Complaint from mradfar on 07 July 2022 about Air Transat.
I purchased two tickets, flight from Toronto to Rome, Italy and return from Malaga, Spain on March 16, 2022 for myself and my wife. on May 16 two days before our flight we had to cancel our flight because... Read more
Complaint from LML0928 on 26 May 2022 about Air Transat.
I spent over $1300 on 5 one way flights from Montreal to LAX on 05-23-2022. I booked these flights on 05-17-2022 and found out we all tested positive for COVID on 05-18-2022. I have been working endlessly along side with... Read more
Complaint from SCOTinCANADA on 21 April 2022 about Air Transat.
I travelled to Toronto from London. While I was there, my wife ( who lives in Canada), had a stroke. I stayed to care for her. Air Transat changed my flight at my first request, but when I needed to... Read more
Complaint from Marieta on 08 April 2022 about Air Transat.
Since Nov I have 4trips with your company I in option plus, I booked flight very early, so that my Husband who has dementia, could sit side by side, there was a plane change. putiing us back to Row... Read more
Complaint from kashif_qureshi17@yahoo.com on 05 April 2022 about Air Transat.
I have sent the following email to customerrelations@transat.com on 20220205 and a reminder on 20220226 but have no response at all. Dear SirMadam, We are very disappointed customers of yours and were let down completely by your staff on 01022022. We booked... Read more
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