Zoom Complaint Sentiment: Neutral

Our sentiment meter has detected that Zoom complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Zoom, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 26, 2024

Zoom complaint process

Do you have a dispute or had a bad customer experience with Zoom? Submit your Zoom complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Zoom.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Zoom complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Zoom?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Zoom complaints chart

We have received 0 complaints about Zoom over the last 12 months. The graph below shows a monthly breakdown.

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Zoom complaint statistics

Curious about Zoom's track record in addressing complaints within the Mobile App, Software category? Dive into the all-time complaints data right here!

322
Total complaints
322
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 322 ratings

Zoom reviews: (322)

Authentic experiences shared by our community for your benefit.

Recording problem

Complaint from Samaa Emad on 27 August 2020 about Zoom.

I conducted a very important zoom session on 26thof August 2020 at 3:00 P.m til 4:21 p,m, and it should be submitted to my faculty as it is a part of Ph.D requirements, I recorded the meeting and after finishing... Read more

Comments: 0
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Installation problem

Complaint from Joel c benoy on 26 August 2020 about Zoom.

I uninsatlled zoom 2or3 times afterwards when i try install the application from play store it can't getting installed. my device is honor 10 lite. then i used a sharing app (xender) to share the app from another phone to... Read more

Comments: 0
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Voice breaking

Complaint from Avneet on 26 August 2020 about Zoom.

I am talking my classes through this app ... but from 4-5'days the voice is breaking in between of speaker .. I have checked connection they are working good but the voice is... Read more

Comments: 0
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COMPLIANT REGARDING ABUSING IN CLASS

Complaint from DR KP SINGH on 25 August 2020 about Zoom.

Dear Sir, Today (25.08.2020) I was taking the class through ZOOM MEETING TIMING 9:00 am to 9:40 am. But two persons enter in the meeting room with the fake name. One student change the name after the entry in the meeting.... Read more

Comments: 0
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Unable to sign in

Complaint from Divya ak on 25 August 2020 about Zoom.

I am not able to sign in my zoom account. Everytime I try to sign in a pop up comes saying ' your session has expired. you need to sign in again. please solve this issue Read more

Comments: 0
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Paid $149.90

Complaint from NighttQueen@aol.com on 25 August 2020 about Zoom.

I paid $149.90 for a year of service for Unlimited Group Meetings with the Group Meetings Duration 24 hours. The meetings cut off in 4045 minutes. I've only l had 1 time when the meeting did not cut off in... Read more

Comments: 0
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Space bar usage in passwords inconsistent

Complaint from jurech@mail.smu.edu on 24 August 2020 about Zoom.

When setting up a password in Zoom, the bar where you enter your password does not allow the use of the space bar when initially typing the password, but this is not made clear, so people who typically use a... Read more

Comments: 0
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Audio problem

Complaint from Aarohi Panwar on 24 August 2020 about Zoom.

While in online class as a participant, earlier host voice was clear to me. But since one week, I am unable to get what host is speaking. I uninstalled the app, then again installed it. After login once,... Read more

Comments: 0
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log in issues

Complaint from LK on 24 August 2020 about Zoom.

I've had two different error messages. The first is this: Billing functionality is unavailable due to system maintenance, will be back soon. If any urgent change needed, please contact sales@zoom.us. (3,299) Here's the other message that popped up when I tried... Read more

Comments: 0
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Mixed up emails

Complaint from Susan Gugick on 23 August 2020 about Zoom.

File 6937222 for my problem NOT A BILLING ISSUE Account 3993848857 My email: susanisworking5@gmail.com My husbands email: gugick@gmail.com My email address seems to be mixed up with my husband's email address. For example, I had a zoom meeting 8222020 @ 1PM. One of... Read more

Comments: 0
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