My complaint:
When setting up a password in Zoom, the bar where you enter your password does not allow the use of the space bar when initially typing the password, but this is not made clear, so people who typically use a password that uses the space bar will not notice this. The problem comes when signing into the Zoom client installed on the computer. When entering a password there, you are allowed to use spaces, so users who did not notice the lack of spaces when setting their password will get it wrong and can easily lock themselves out of their account.
Suggested solution:
There are several ways to potentially resolve this issue:
1. Allow the use of the Space Bar when typing a password as opposed to having it just hide the most recent character you typed
2. Make sure the Zoom website and Zoom client have the same rules when it comes to typing out your password
3. Make it clear that hitting the space bar merely hides the most recently typed character when typing in your password on the website
