Uber Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about Uber over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Uber's offerings.

Sentiment data last updated on April 15, 2024

Uber complaint process

Do you have a dispute or had a bad customer experience with Uber? Submit your Uber complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Uber.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Uber complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Uber?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Uber complaints chart

We have received 34 complaints about Uber over the last 12 months. The graph below shows a monthly breakdown.

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Uber complaint statistics

Curious about Uber's track record in addressing complaints within the Public Transport category? Dive into the all-time complaints data right here!

204
Total complaints
203
Open Complaints
0
Complaints pending
1
Complaints resolved
1.2
/10 204 ratings

Uber customer service FAQ:

Why should I file a complaint about Uber on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Uber. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Uber accountable for any problems you may have encountered.

What kind of complaints can I file on Complain.biz about Uber?

You can file any kind of complaint related to Uber, such as poor driver behavior, incorrect billing, unexpected charges, poor customer service, safety concerns, and any other issues you may have experienced.

What are the most common complaints about Uber?

According to our own complaints database, some common complaints about Uber include:

  • Poor driver behavior: Some customers report drivers being rude, driving unsafely or taking longer routes to increase the fare. 
  • Unexpected charges: Some customers report being charged for rides they never took, receiving surge pricing unexpectedly, or having trouble understanding their fare breakdowns. 
  • Customer service issues: Some customers report difficulty reaching Uber customer service representatives or receiving unsatisfactory responses to their inquiries. 
  • Safety concerns: Some customers report feeling unsafe while using Uber, such as drivers breaking traffic rules or incidents of assault or harassment.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Uber?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner. Uber might even offer compensation or refunds as part of their resolution process.

 How can I contact Uber customer service directly?

After you have submitted your complaint through our platform, it always helps to notify Uber yourself as well. You can contact Uber customer service through 1-800-664-1378, via the Uber Help website or by reaching out to @Uber_Support on Twitter.

How to contact the customer service of Uber?

Below, you will find the contact information for the complaint department of Uber. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-664-1378
Contact form:

You can contact the customer service of Uber by calling 1-800-664-1378. If you want to reach out to Uber through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Uber reviews: (204)

Authentic experiences shared by our community for your benefit.

Asked for extra amount and driver cancelled the ride

Complaint from Varsha Nagendran on 19 March 2024 about Uber.

We booked an cab in uber app. The driver called us and asked for the destination and amount. We said the amount showed in the app. He demanded extra amount and we refused to, he suddenly dropped the call and... Read more

Comments: 0
Rating:

I want my uber cash back

Complaint from Jijita on 03 February 2024 about Uber.

Uber doesn't explain how to use the app. Doesn't say explicitly that uber cash expires. I was waiting like 3 hours for a delivery that came with many expired items. I got a cash back 5$ for waiting. Thanks. You... Read more

Comments: 0
Rating:

Discrepancy in Delivery Fee Payment

Complaint from Omolaraeni on 18 January 2024 about Uber.

I would like to bring to your attention an issue involving one of your dispatch riders. Despite being paid a delivery fee of 48, he falsely claimed the fee was 100 when delivering to the recipient. Even after the recipient ed... Read more

Comments: 0
Rating:

Missing food from shopping bag

Complaint from Dunno on 09 January 2024 about Uber.

My first Uber Asda delivery was a joke!!! Food came an hour later, the only thing missing is the meat I e ordered. Mince beef and chicken breast. I want what I’ve ordered or my money back, simple as that.... Read more

Comments: 0
Rating:

RIP OFF ARTIST

Complaint from jaimesg7186@gmail.com on 17 November 2023 about Uber.

I worked as a pd driver (pick up and delivery) a few months back, untill my driver account was deactivated due to thier mistake, accusing me of submitting a false prioof of insurance document to them, which is NOT true... Read more

Comments: 0
Rating:

UBER DRIVER STOLE MY PHONE

Complaint from manacandice on 15 November 2023 about Uber.

I used my phone to ordered a Uber ride home but as i got off the car i realized i didnt have my phone so it must have been left in the uber but the driver claims that he doesnt... Read more

Comments: 0
Rating:

Review cancellation fee

Complaint from Marcio on 14 November 2023 about Uber.

I called the Uber driver that I was running a bit late and I asked him if he could wait more 5 minutes and he said no problem at all so when I got downstairs he just left without call... Read more

Comments: 0
Rating:

Uber will not delete account

Complaint from Uber_Deletion_Ignored on 12 November 2023 about Uber.

I have submitted several requests to uber to delete my account and they have not done so. The first request was submitted over a week ago, and subsequent requests have been sent, but Uber has neither complied nor provided a... Read more

Comments: 0
Rating:

Defrauded by Uber

Complaint from mcarthurdw on 07 November 2023 about Uber.

I filed a complaint with Uber about being charged for a canceled pick up. Uber responded by saying that they found my lost wallet. I NEVER lost my wallet. So it would be impossible for Uber to have found an... Read more

Comments: 0
Rating:

Uber customer service is incompetent

Complaint from Floridaboy on 07 November 2023 about Uber.

I call they get on the road to drive with Uber. They tell me I need to submit my Social Security card. I did that then they told me all they don’t need my Social Security card. It’s a different... Read more

Comments: 0
Rating:

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