Uber Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Uber over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

Uber complaint process

Do you have a dispute or had a bad customer experience with Uber? Submit your Uber complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Uber.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Uber complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Uber?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Uber complaints chart

We have received 34 complaints about Uber over the last 12 months. The graph below shows a monthly breakdown.

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Uber complaint statistics

Curious about Uber's track record in addressing complaints within the Public Transport category? Dive into the all-time complaints data right here!

204
Total complaints
203
Open Complaints
0
Complaints pending
1
Complaints resolved
1.2
/10 204 ratings

Uber customer service FAQ:

Why should I file a complaint about Uber on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Uber. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Uber accountable for any problems you may have encountered.

What kind of complaints can I file on Complain.biz about Uber?

You can file any kind of complaint related to Uber, such as poor driver behavior, incorrect billing, unexpected charges, poor customer service, safety concerns, and any other issues you may have experienced.

What are the most common complaints about Uber?

According to our own complaints database, some common complaints about Uber include:

  • Poor driver behavior: Some customers report drivers being rude, driving unsafely or taking longer routes to increase the fare. 
  • Unexpected charges: Some customers report being charged for rides they never took, receiving surge pricing unexpectedly, or having trouble understanding their fare breakdowns. 
  • Customer service issues: Some customers report difficulty reaching Uber customer service representatives or receiving unsatisfactory responses to their inquiries. 
  • Safety concerns: Some customers report feeling unsafe while using Uber, such as drivers breaking traffic rules or incidents of assault or harassment.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Uber?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner. Uber might even offer compensation or refunds as part of their resolution process.

 How can I contact Uber customer service directly?

After you have submitted your complaint through our platform, it always helps to notify Uber yourself as well. You can contact Uber customer service through 1-800-664-1378, via the Uber Help website or by reaching out to @Uber_Support on Twitter.

How to contact the customer service of Uber?

Below, you will find the contact information for the complaint department of Uber. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-664-1378
Contact form:

You can contact the customer service of Uber by calling 1-800-664-1378. If you want to reach out to Uber through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Uber reviews: (204)

Authentic experiences shared by our community for your benefit.

Not approving documents

Complaint from Ashutosh Pal on 22 July 2023 about Uber.

Hi, My name is Ashutosh Pal, i have uploaded the vulnerable sector check document on may 11 2023 after that i took follow back plenty of times with uber support, lot of calls lot of chat support but they only... Read more

Comments: 0
Rating:

Uber wrongly deactivated my Account

Complaint from Uber Eats Slave on 29 June 2023 about Uber.

It was just a week since I joined uber as uber eats delivery driver, I did close to 50 deliveries. On Monday night a customer fraudulently reported that he didn't received order even if I had marked it as completed,... Read more

Comments: 0
Rating:

Account blocked

Complaint from Love first on 27 June 2023 about Uber.

I have been driving for uber for a while now, couple of days ago I was waiting for requests when I realized that my app had been blocked, I phoned, I messaged to enquire but no one gives me an... Read more

Comments: 0
Rating:

Hike of fare

Complaint from Himalaya on 22 June 2023 about Uber.

From Gants hill to excel London normal fare was £20. But way back home price gone up by £60 as there was an event. Is it lawful to hike the price whenever they want? Read more

Comments: 0
Rating:

Deactivated my uber driver account

Complaint from Sumit vaid on 17 June 2023 about Uber.

My email id for uber is sumitvaidofficial@gmail.com One day i had a bad passenger and she got disturbed because of the traffic. And she complained about me and i got deactivated next day, Please help me i been deactivated from... Read more

Comments: 0
Rating:

Deactivated account

Complaint from Simran vohra on 13 June 2023 about Uber.

I am an Uber drive I have sent my asic document to Uber 10 times and last 1 month this is going on When I ask for supervisor they r not available There customer service is shot and today they hv... Read more

Comments: 0
Rating:

Extra charges

Complaint from Sk4567 on 02 June 2023 about Uber.

So I booked a Uber 2 times in may 31 one for $28.84 and another one for $28.60 but Uber charged my account by extra 2 transactions one for $28.60 and $47.75 so it’s illegal they took my money without... Read more

Comments: 0
Rating:

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